Course: Dimension 5 - Treat Employees Responsibly
Last year, in response to demand from members, the SPTF piloted its first paid online course. The course, held in Spanish, focused on helping financial service providers improve Human Resources management by implementing Dimension 5 of the Universal Standards for SPM.
The SPTF and two experts from Human Capital MF (Solymar Torres and Beatriz Moncada) led the course, and 16 HR and social performance management professionals participated.
WebEx conferencing capabilities allowed for interactive online sessions, and a private Facebook group facilitated discussions among peers after each webinar.
Participants are now better equipped to develop and implement strategies to improve HR management. They can implement best practices to improve employee commitment to social goals, increase employee retention and boost customer satisfaction.
Feedback from participants:
"Being able to share with my colleagues on a daily basis both real experiences on HR processes as well as the theoretical principles has made this course an excellent learning experience. I recommend that everyone participate!"
- Miguel Ángel Delgado S., IDEPRO
"Excellent experience! My expectations were exceeded 100%. The virtual platform was practical and easy to use and facilitated thorough presentations. Interesting topics were introduced by guest speakers. Above all, listening to actual experiences from our microfinance sector's Human Resource managers was enriching. The presenters in each session helped make this a great learning experience. I highly recommend it."
- Tannia Petillo, Fundación Covelo
For the sessions and topics discussed, check the program course. For further information, please contact us. To read more on HR management, check the SPTF Resource Center section on Dimension 5 or the SPTF Implementation Series webinars.