Web Resources
Social Performance Management (General)
- Social Performance Task Force: www.sptf.info
- Imp-Act Consortium: http://Imp-act.org/
- SPM Resource Centre: http://www.spmresourcecentre.net/
- The SPM Network: http://www.spmresourcecentre.net/
- Microfinance Centre, Poland: http://www.mfc.org.pl/en/content/social-performance-management
Guides and User Reviews
- Social Performance Task Force User Reviews: www.sptf.info/sp-tools/user-reviews
- SEEP Network Social Performance Glossary of Terms: www.seepnetwork.org/social-performance-glossary-resources-231.php
- SEEP Network Social Performance Map: www.seepnetwork.org/social-performance-map-resources-244.php
- “Putting the ‘social’ into performance management: A practice-based guide for microfinance”: www.imp-act.org/resources/publications/practice-guide
Social Reporting Tools
- The MIX Market Social Performance Standards Report: www.themix.org/social-performance
- SPTF Companion Resource Guide to MIX Market's SPS Report: http://sptf.info/resources/mix-sp-indicators
- Smart Campaign “Getting Started Questionnaire:” www.smartcampaign.org/tools-a-resources/2/41
- The Global Reporting Initiative (GRI): www.globalreporting.org
Client Protection
- The Smart Campaign: www.smartcampaign.org
- Microfinance Transparency: www.mftransparency.org
- Freedom from Hunger, Financial Education: http://www.freedomfromhunger.org/press/consumerprotection.php
- Microfinance Opportunities, Financial Education, http://www.freedomfromhunger.org/press/financial-education.php
Social Audit Tools
- Microfinance Centre - The Quality Audit Tool (QAT): www.mfc.org.pl/en/content/quality-audit-tool
- CERISE - The Social Performance Indicators (SPI): http://www.cerise-microfinance.org/-impact-and-social-perfomance-
- MicroSave - SPM Toolkit: http://www.microsave.net/toolkit/social-performance-management
Social Rating Tools
- M-CRIL/EDA: http://www.m-cril.com/SocialRating.aspx
- MicroFinanza Rating: http://www.microfinanza.com/en/services/sp.html
- MicroRate: http://www.microrate.com/mfis/social-rating
- Planet Rating: http://www.planetrating.com/EN/social-performance-rating-methodology.html
- The Rating Initiative: www.ratinginitiative.org/index.php?id=5&dbreports[sortColumn]=5&dbreports[sortOrder]=D
Client Assessment Tools
Quality of Life/Poverty Assessment
- Grameen Foundation Progress out of Poverty (PPI): www.progressoutofpoverty.org
- USAID Poverty Assessment Tool (PAT): www.povertytools.org
- Participatory Wealth Ranking: www.microfinancegateway.org/p/site/m/template.rc/1.11.48260/1.26.9234/p/site/m/template.rc/1.11.48260/1.26.10538/
- Means Test: www.microfinancegateway.org/p/site/m/template.rc/1.11.48260/1.26.9234/p/site/m/template.rc/1.11.48260/1.26.10539/
- Housing Index (CASHPOR, India): http://www.cashpor.in/chi.html
Client feedback/Market Research:
- MicroSave: www.microsave.net/toolkits/2/7
- Women’s World Banking, Publications, Product Development and Marketing: http://www.swwb.org/expertise/publications
- SEEP Network, AIMS Tools, Client exit survey, Client satisfaction: www.seepnetwork.org/learning-from-clients--assessment-tools-for-microfinance-practitioners--seep-aims-tools--resources-24.php