Demonstrate

There are many ways to demonstrate the results of your SPM practices, to both internal and external stakeholders. Such results include your provider's SPM practices (e.g., client protection practices), your social outputs (e.g., client outreach), and your social outcomes (e.g., change in client well-being).

The SPI4 is a great reporting tool that allows you to document both your SPM practices and social outcomes. Many providers are creating SPM dashboard reports using the graphs generated by the SPI4. The SPM Resource Center has examples of SPM dashboards (see under Standard 2a "Tools and Templates").

In addition, we recommend reporting to the MIX, using the MIX Social Performance Indicators. Using the MIX reporting tool, you can report on your social performance alongside your financial performance. To ease the reporting burden on financial service providers (FSPs), the SPI4 provides the option for you to generate a report on the MIX indicators after filling out the SPI4, which CERISE then sends to the MIX.

To demonstrate your client protection practices, specifically, you can complete the Smart Campaign client protection assessment or undergo their Client Protection Certification. The assessment is an internal reporting tool for providers to examine their implementation of the seven Client Protection Principles. Certification, conducted by an independent rating agency, is geared toward external stakeholders (clients, investors, etc.) and indicates that the provider is doing everything it can to treat its clients well and protect them from harm.

Finally, you may also wish to have a social rating. Most social ratings also include some information on client outcomes, which you can use to demonstrate outcomes to external stakeholders such as funders. There are three main tools that rate a financial service provider's (FSP's) social performance: the Microfinance Institutional Rating, the Social Rating, and the Social Performance & Impact Ratings (SPIR). Find out more about which rating is right for your provider here; ici, aqui.