The Universal Standards can be overwhelming and may leave you asking: how do I put these standards into practice? The Universal Standards for Social Performance Management Implementation Guide (“the Guide”)  responds to this question, providing practical, actionable guidance for improving SPM. Its primary goal is to give users a “one-stop” guide for SPM, making it easier for all stakeholders to understand the Universal Standards and put them into practice.

The Guide is designed primarily for financial service providers (FSPs) who seek to achieve social goals, but it will also be useful to other stakeholders who need to understand SPM and how to evaluate it—including funders, auditors, raters, and TA providers.

Read a CGAP Brief on the importance and content of the Implementation Guide.

Find the information you need in the Implementation Guide!

Chart for Implementation Guide

Download the Implementation Guide in English; français; español.