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In 2012, as a result of a deeply consultative process among a broad range of stakeholders, the SPTF launched the Universal Standards for Social Performance Management (in short referred to “the Universal Standards”). This is a comprehensive manual of best practices to help financial service providers (FSPs) put clients at the center of all strategic and operational decisions and align their policies and procedures with responsible business practices.

In August 2016, the SPTF released version 2.0 of the Universal Standards. Download the Universal Standards 2.0 manual in EnglishSpanish. Read about the revision process and read a joint statement from the SPTF, the Smart Campaign, and CERISE on our collaboration.USSPM Pinwheel English August 2016
Download the Universal Standards 1.0 manual in French, Arabic and Russian. SPTF is currently updating these manuals to reflect version 2.0 of the Universal Standards. Read about the revision process and read a joint statement from the SPTF, the Smart Campaign, and CERISE on our collaboration.

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To learn more about the fundamentals of SPM, also check out our What is SPM? and FAQs pages.