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CUSTOMER CENTRICITY: Enabling Financial Choices and Positive Outcomes for Low-Income Customers

February 19-22, 2018  |  Radisson Blu Temple Bay  |  Mamallapuram,  India

This year's event is jointly organized by SPTF, CGAP, Dvara and LeapFrog Investments. The meeting will build on the knowledge shared in CGAP’s new Customer-Centric Guide, which offers guidance on how organizations can move toward customer-centric business models.

Meet our learning event sponsors: DiaVikas | Equitas Small Finance Bank | Dvara Solutions | NABARD | Swiss Agency for Development and Cooperation | Ford Foundation

 Dia vikas logo

equitas logo

dvara Nabard Logo SDC logo Ford logo


The agenda for the 2018 Customer Centricity Learning Event and SPTF Annual Meeting is provided hereBriefing materials are provided at the bottom of this webpage and include the official list of participants.

Register Here 

  • General Admission - US$ 550
  • SPTF Paying Member * - US$ 450
  • Indian Residents - US$ 200

* SPTF will initiate membership fees on January 1, 2018. All organizations that pay SPTF membership fees will receive a rebate of $100 per person, for up to two people, after paying your full event registration fee. If you have any questions about your membership status This email address is being protected from spambots. You need JavaScript enabled to view it..

Details on hotels and rates are provided here

Briefing Materials

Notes and Presentations

Monday, February 19

Tuesday, February 20

Wednesday, February 21

Thursday, February 22