Month Flat Week Day

Wed. 9 Feb, 2022

CP Pathway - Webinar 4: Complaints handling mechanism

Wed. 9 Feb, 2022 3:00 am

Wednesday, February 9, 2022, at 1500 ICT/0800 GMT
Click here to register.

Most FSPs provide their clients with multiple channels for communicating their grievances. But an effective complaints handling mechanism requires a systemic effort to satisfactorily address grievances. A complaints handling mechanism also offers feedback on products and processes of an FSP. Webinar four offers participants insights into how they can create an effective complaints handling mechanism that can also act as a feedback system. 

SPTF Cerise New Logo May2021

About the series 
The new Client Protection Pathway launch provides an opportunity to take stock of how we put clients at the center of our work. To support financial service providers to continue to upgrade their client protection practices, SPTF-CERISE is hosting the Client Protection Pathway Implementation Series in 2021 and 2022. Participants will learn and discuss the specific practices and policies that support good client protection. The series is specifically designed for small and medium-sized financial institutions that want to start implementing client protection or want to develop their existing practices further. 

La protection du consommateur à l'ère digitale

Wed. 9 Feb, 2022 10:00 am

FinDev is organizing a webinar in French!

Amelia Greenberg of SPTF will be speaking about SPTF-CERISE's ongoing work to develop standards for responsible digital finance services. To learn more, click here:


Thu. 10 Feb, 2022

CP Pathway - Webinaire 3 : Assurer la transparence à l’égard du client

Thu. 10 Feb, 2022 10:00 am

10 février 2022, à 15h GMT
Assurer la transparence ne doit pas être une activité ponctuelle mais doit être intégrée tout au long du parcours du client. Dans la série 3, nous soulignerons l'importance de communiquer à travers tous les points de contact avec les clients, et ce qui doit être communiqué à chaque point de contact. 
Cliquez ici pour vous inscrire.

SPTF Cerise New Logo May2021

À propos de la série
Le lancement du nouveau Parcours de protection des clients est l'occasion de faire le point sur la manière dont nous plaçons les clients au centre de notre travail. Pour aider les prestataires de services financiers (PSF) à continuer d'améliorer leurs pratiques en matière de protection des clients, SPTF-CERISE organise la série de mise en œuvre du parcours de protection des clients en 2021 et 2022. Les participants apprendront et aborderont des pratiques et politiques spécifiques qui permettent une bonne protection des clients. La série est spécifiquement conçue pour les petites et moyennes institutions financières qui veulent commencer à mettre en œuvre la protection des clients ou qui veulent développer davantage leurs pratiques existantes.

Tue. 15 Feb, 2022

Responsible DFS Standards: SPTF shares draft standards and launches working group

Tue. 15 Feb, 2022 10:00 am - 11:30 am

Click here to register!

Cerise+SPTF invites you to join us for the release of draft management standards for responsible digital financial services (DFS) and the launch of a DFS standards working group. Cerise+SPTF has spent the past eight months reviewing literature and interviewing experts from all stakeholder groups to understand which solutions DFS providers, of all product types, are finding to mitigate the consumer protection risks that are inherent to digital finance. We will share a draft set of DFS management standards that have emerged based on those interviews, and launch a working group, open to all, that will work together remotely over the course of 2022 to refine these standards further.

SPTF Cerise New Logo May2021

Thu. 17 Feb, 2022

Social Investor Working Group (SIWG)

Thu. 17 Feb, 2022 10:30 am

Closed Meeting.

Wed. 23 Feb, 2022

Sustainable Finance Disclosure Regulations (SFDR)

Wed. 23 Feb, 2022 10:30 am

Closed Meeting.