Wednesday, February 9, 2022, at 1500 ICT/0800 GMT
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Most FSPs provide their clients with multiple channels for communicating their grievances. But an effective complaints handling mechanism requires a systemic effort to satisfactorily address grievances. A complaints handling mechanism also offers feedback on products and processes of an FSP. Webinar four offers participants insights into how they can create an effective complaints handling mechanism that can also act as a feedback system.
About the series
The new Client Protection Pathway launch provides an opportunity to take stock of how we put clients at the center of our work. To support financial service providers to continue to upgrade their client protection practices, SPTF-CERISE is hosting the Client Protection Pathway Implementation Series in 2021 and 2022. Participants will learn and discuss the specific practices and policies that support good client protection. The series is specifically designed for small and medium-sized financial institutions that want to start implementing client protection or want to develop their existing practices further.