Social Performance Task Force

SPTF Newsletter

Your SPM Updates for February 2018         

View in Browser

SPTF Annual Meeting 2018: Less than two weeks to go! 

The SPTF Annual Meeting will take place in India from February 19-22 in coordination with CGAP, LeapFrog Investments, and Dvara. See below for more details, and join the conversation online with #customercentricity and #SPTF2018



February 13, 2018

TA Provider Webinar: Client Complaint Mechanisms
WebEx, 3:30 a.m. EST/ 2 p.m. IST 

During this 90-minute webinar, Hema Bansal, Senior Director of the Smart Campaign, will discuss how technical assistance (TA) providers can help implement client complaints mechanisms. The webinar will be held in English; a session on the same topic was held in French last month. The webinar is the latest in the TA Provider Series, which has also featured sessions on pricing transparency and preventing over-indebtedness. For recordings and presentations from past webinars (in French and English), visit the series webpage

February 19, 2018

SPTF Annual Meeting
Social Investor Working Group meeting
Mamallapuram, India

The next in-person meeting of the SPTF Social Investor Working Group will take place as a pre-meeting of the 2018 SPTF Annual Meeting. The Working Group meeting, which is open to investors only, will discuss the progress, updates, and challenges of ongoing investor initiatives in responsible inclusive finance. If you haven’t registered yet, please do so as soon as possible. If you have suggestions regarding the agenda or any questions about the meeting, please contact Leticia Emme.

February 20, 2018

SPTF Annual Meeting Workshop:
Digital finance for the oral segment
Mamallapuram, India

This workshop at the 2018 SPTF Annual Meeting will be led by MicroSave. Participants will discuss how “oral people” — those who communicate mostly without text — manage their financial lives and how their needs for digital interfaces are different from literate people. The workshop will draw from MicroSave’s “Digital Wallet Adoption for the Oral Segment in India.” 

February 22, 2018

SPTF Annual Meeting Workshop:
Using customer outcomes to drive strategic decisions
Mamallapuram, India

This workshop at the 2018 SPTF Annual Meeting will feature practitioners who are convinced that understanding the effects of their products on customers’ lives (outcomes) is central to a successful business model. Providers will discuss how to measure and manage outcomes data, and what their own data show about the effectiveness of financial services for low-income people. Participants will practice selecting indicators and analyzing data for management use.

March 6, 2018

Arabic Microfinance Gateway Webinar
11 a.m. - 12 p.m. Beirut time (GMT +2)

Join this Arabic Microfinance Gateway webinar, which will be held in Arabic, to discuss lessons learned by Microfund for Women (Jordan) and Al Majmoua (Lebanon) on the financial inclusion of refugees.  All are welcome to join. For additional details, please contact Miranda Beshara:

April 11-12, 2018

Congreso Internacional de Microfinanzas
Guatemala City, Guatemala 

This conference will gather regional leaders in financial inclusion to discuss trends in the industry. SPTF and REDCAMIF will share details about the Fondo para las Finanzas Responsables e Inclusivas en Centroamérica y Caribe (FFRI-CAC) and lead a pre-meeting training on Responsible Inclusive Finance. More details coming soon.


SPTF Announcements

SPTF Annual Meeting 

SPTF will hold its next annual meeting in Mamallapuram, Tamil Nadu, India from February 19-22, 2018. This year's meeting -- entitled Customer Centricity Learning Event: Enabling Financial Choices and Positive Outcomes for Low-Income Customers -- is an event jointly organized by SPTFCGAP, LeapFrog Investments, and Dvara

Check out the exciting (and very full!) agenda here.

Visit our event webpage to find lodging reservation and visa information. Contact Michele Giroux with any questions about the event. 

Follow the conversation online with #customercentricity and #SPTF2018. Not able to attend? Make sure to check the event webpage after the meeting for notes and presentations from each session. 

SPTF to launch Responsible Inclusive Finance Facility for Southeast Asia (RIFF-SEA)

SPTF is pleased to announce that it has received funding from the Government of the Grand Duchy of Luxembourg to support a Responsible Inclusive Finance Facility in Southeast Asia (RIFF-SEA). The support will cover the three-year period from 2018-2020. The RIFF-SEA will aim to advance responsible inclusive finance practices in Southeast Asia by providing trainings and co-financing activities. 

RIFF-SEA will focus on Cambodia, Indonesia, Laos, Myanmar, the Philippines, and Vietnam. 

This facility will be modeled after SPTF's two other regional implementation facilities: Responsible Microfinance Facility (RMF), which aims to advance responsible inclusive finance practices in Africa and the Middle East, and the Fondo para las Finanzas Responsables e Inclusivas en Centroamérica y Caribe (FFRI-CAC), which focuses on Central America and the Caribbean.


News from the SPTF Community 

AMIR to host  International Conference on Responsible and Inclusive Finance in March 2018

The Association of Microfinance Institutions in Rwanda (AMIR) is hosting the International Conference on Responsible and Inclusive Finance in Kigali, Rwanda from March 21-22, 2018. The conference will provide participants an opportunity to discuss the Rwandan financial inclusion agenda, as well as best practices for responsible inclusive finance, with an emphasis on client protection. Register by February 15 to qualify for early bird rates. 

REDCAMIF launches financial inclusion magazine

The Central American and Caribbean Microfinance Network (REDCAMIF) has published a magazine featuring the achievements, goals, and statistics of 14 financial service providers affiliated with REDCAMIF. The magazine, which was published with support from ADA, can be found here


Marketing and Community Outreach Manager, Smart Campaign  

Send job openings to

Must have "SPTF Newsletter Job Announcement" in the subject line or will not be included. This section is for organizations to announce job openings. Please do not send resumes.

Member feedback is critical to the success of the SPTF

We welcome your suggestions for future content. Please email us at using the subject line "SPTF Newsletter Content Suggestion."

To make sure you are receiving SPTF emails, please add the domain "" to your safe sender email list.

Resources and References

Explore the resources below for tools and guidance to help strengthen your social performance management and achieve your social and financial goals.

Universal Standards for Social Performance Management Technical Assistance Database  Universal Standards Implementation Guide
SPI4 Tool SPTF Guidance Notes SPTF Resource Center
Unsubscribe   |   Copyright Social Performance Task Force®. All Rights Reserved

SPTF | 7816 Carteret Road | Bethesda, MD 20817
This email was sent to .
You are receiving this mail because you opted to receive messages from the Social Performance Task Force Newsletter.
Click here to unsubscribe at any time.