Social Performance Task Force

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Your SPM Updates for April 2018          

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April 12, 2018

Investor Webinar: IFC Guidelines for Responsible DFS Investment 
WebEx, 10 a.m. to 11 a.m. EDT 

This webinar, open to investors only, will discuss IFC's guidelines for investing in responsible digital finance. The SPTF Social Investor Working Group has worked for years to help advance financial inclusion in a responsible way. Given the evolving risks that digital finance presents, providing input to IFC's guidelines is an opportunity to continue refining industry practices. Interested investors should contact for details.

April 12, 2018 

Spanish Webinar: Using SPM during transformation to a commercial bank
WebEx, 12 p.m. - 1:30 p.m. EDT 

During this webinar, which will be held in Spanish, MiBanco's financial inclusion manager will share lessons learned from its transformation into a commercial bank, focusing on its social performance management practices during that transition. MiBanco used the Universal Standards for SPM as its recipe for client-centered management, allowing it to implement practices that led to its recent successful social rating. 

April 13, 2018

Investor Webinar: SPM and FinTech 
WebEx, 9 a.m. to 10:30 a.m. EDT 

During this webinar, open to investors only, Venkat Attaluri of MicroSave will discuss risks related to agent network management. The webinar is the latest in the series from CDC Group and SPTF on how investors can assess SPM risks in FinTech investments. Investors should email for WebEx details. Note: This webinar has been rescheduled from its original date of April 5.

April 18, 2018

Spanish Training: Introduction to Responsible Inclusive Finance (RIF) 
Tegucigalpa, Honduras  

This free training, which will be held in Spanish, will provide an introduction to responsible inclusive finance, the Universal Standards for SPM, and the SPI4. The training is sponsored be the Fondo para las Finanzas Responsables e Inclusivas en Centroamérica y Caribe (FFRI-CAC) and will take place ahead of REMICROH's event. 

April 24, 2018

Investor Webinar: IFC's due diligence for digital financial services (DFS)
WebEx, 10 a.m. - 11 a.m. EDT

During this webinar, open to investors only, IFC will present its due diligence approach for DFS investments. The approach involves a comprehensive assessment of DFS customer risks and their relationship to corporate governance, risk management, and responsible finance practices. Investors should email for WebEx details. 

May 8, 2018

Investor Webinar: SPM and FinTech 
WebEx, 9 a.m. - 10:30 a.m. EDT

During this webinar, open to investors only, Rafe Mazer of FSD Kenya will discuss whether increased scale and efficiencies in digital finance services are leading to lower prices for end consumers. The webinar is part of the series from CDC Group and SPTF on how investors can assess SPM risks in FinTech investments. Investors should email for WebEx details. 


SPTF Announcements

SPTF 2018 Annual Meeting

Last month, the SPTF welcomed 280 people to Mamallapuram, India for the 2018 Customer Centricity Learning Event, which also served as the SPTF Annual Meeting. The event was jointly organized by SPTF, CGAPDvara, and Leapfrog Investments. Spanning four days, the event focused on how customer centricity—a fundamental part of SPM —can benefit customers and providers.

Visit SPTF's event webpage, which is continually being updated with PowerPoint presentations, notes, and other resources from the event, and check out the Special Edition newsletter published last month, which provides highlights from the event's workshops, plenaries, and trainings. 

Responsible Microfinance Facility renewed through 2021 

The Responsible Microfinance Facility, which is funded by the Agence Française de Développement and managed by SPTF, has been extended through 2021. The RMF aims to strengthen the capacity and social performance management practices of financial service providers (FSPs) in Africa and the Middle East by providing trainings and co-financing FSP-level projects. 

SPTF has recently launched two other regional implementation facilities, based on the RMF model: the Responsible Inclusive Finance Facility for Central America and the Caribbean (RIFF-CAC) and the Responsible Inclusive Finance Facility for Southeast Asia (RIFF-SEA).

Social Investor Working Group updates

  • The Social Investor Working Group (SIWG) met in India on February 19, during the pre-meetings of the SPTF Annual Meeting. Click here to access the notes and presentations. The next in-person meeting of the group will take place in Luxembourg in June. More details will follow soon.
  • The SIWG has partnered with the Global Impact Investing Network (GIIN) to develop the financial inclusion theme of Navigating Impact. A group of more than 40 collaborators is working to define impact strategies and core metrics that can be used to assess progress towards reaching impact goals. 

For any questions about the SIWG, please contact


Quarterly Update: RIFF-CAC  

Responsive Inclusive Finance Facility for Central America and the Caribbean (RIFF-CAC)

The RIFF-CAC - or the Fondo para las Finanzas Responsables e Inclusivas en Centroamérica y Caribe (FFRI-CAC) - is an initiative aimed at strengthening capacity and SPM practices of financial institutions in Central America and the Caribbean. The RIFF-CAC offers trainings and provides co-financing to financial institutions for capacity-building activities. Launched in January 2018, the RIFF-CAC is funded by the Swiss Agency for Development and Cooperation (SDC) and managed by SPTF.

Application forms for trainings and co-financing of activities are available on the RIFF-CAC website. The RIFF-CAC Steering Committee reviews applications on a quarterly basis, and the next deadline is July 1. 


News from the SPTF Community 

IPA released updated PPI for Peru

Innovations for Poverty Action (IPA) released an updated Poverty Probability Index (PPI) for Peru in February. The PPI adheres to IPA's updated construction methodology.

To learn more about this updated methodology, view the presentation and listen to the recording of a webinar with IPA. During the webinar, hosted by SPTF Outcomes Working Group, IPA representatives discussed the new PPI name, website, methodology, and user guide, as well as how FSPs can use PPI data to make practical decisions.

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Resources and References

Explore the resources below for tools and guidance to help strengthen your social performance management and achieve your social and financial goals.

Universal Standards for Social Performance Management Technical Assistance Database  Universal Standards Implementation Guide
SPI4 Tool SPTF Guidance Notes SPTF Resource Center
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