Social Performance Task Force

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Your SPM Updates for November          

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December 4, 2018

Outcomes webinar: Habitat study on the impact of housing microfinance
WebEx, 10 a.m. - 11 a.m. EST

The SPTF Outcomes Working Group and Habitat for Humanity are partnering to host a webinar on the impact of housing microfinance. On the webinar, Amreen Choda of Genesis Analytics will discuss her firm's impact evaluation of Kenya Women Microfinance Bank's housing microfinance product. The study was conducted with technical support from Habitat for Humaniy and funding from the MasterCard Foundation. The webinar is the latest from the Outcomes Working Group, which promotes strong outcomes management by financial service providers. When it's time, join the webinar here

January 11, 2019

CERISE 20th anniversary event: The Future of Responsible Finance

Join CERISE for a half-day event to reflect on the future of responsible finance. The event, which will be held in French at La Maison des Canaux in Paris, marks CERISE's 20th anniversary. A detailed agenda will be coming soon. For 20 years, CERISE has supported institutions in carrying out social audits, analyzing social data, and defining their social strategy. In 2014, it launched the SPI4 audit tool, which allows financial service providers to assess their practices against the full set of Universal Standards for SPM. Contact CERISE at for more information about the event.

SPTF Announcements

SPTF, e-MFP release study on applicability of SPM to SME finance SPTF and the European Microfinance Platform (e-MFP) have released a study on the Assessment of the Sustainable Performance of SME Finance Service Providers, which analyzes how to adapt the Universal Standards of SPM to the different goals, language, and needs of SME finance institutions. The study was conducted by Lucia Spaggiari of MicroFinanza Rating and was released at European Microfinance Week earlier this month.

New SPM training video featuring ALIDé in Benin

The SPTF has released a new training video featuring how ALIDé, a financial service provider in Benin, improved its social performance management practices to benefit its business. The video is available in French here and in English here. SPTF also recently released videos describing how RENACA and ACFB, two financial service providers also based in Benin, have improved SPM. The videos are available in French (RENACA; ACFB) and with English subtitles (RENACA; ACFB). 

SPTF welcomes Malkhaz Dzadzua to its Board of Directors

SPTF is pleased to welcome Malkhaz Dzadzua to its Board of Directors. Malkhaz has been the CEO of JSC MFO Crystal, a leading non-bank microfinance institution in Georgia, since its start in 2004. With his help, Crystal grew from a small non-profit organization into a market leader MFI with more than $100 million total assets, 900 employees, and 70,000 active borrowers, mainly from rural and low-income households.

Crystal has been a longtime member of the SPTF community, and it has received numerous recognitions for its SPM practices, including the MIX S.T.A.R. for its commitment to being socially transparent and responsible and a Financial Transparency Award from CGAP.

e-MFP publishes brief on lessons from Universal Standards implementation

The e-MFP's Making Microfinance Investment Responsible (MIR) Action Group has published a new brief, The Universal Standards for Social Performance Management: Where do we go from here? The publication draws on interviews and surveys with financial service providers, networks, and investors to identify lessons learned from five years of promoting the Universal Standards for SPM as a framework for responsible microfinance. 

SPTF regional implementation facilities 


Apply now for co-financing and trainings!   

The SPTF now manages three regional SPM implementation facilities, each of which aims to strengthen the capacity and SPM practices of financial service providers in its region. The facilities cover Africa, the Middle East, Central America, the Caribbean, and Southeast Asia. 


Each facility offers trainings that focus on SPM-related tools, as well as building the capacity of local consultants and networks to improve SPM. The facilities also co-finance activities that are designed to help FSPs begin to assess their SPM practices and implement improvements. 


Each facility accepts applications on a rolling basis and reviews them quarterly. The facilities and their upcoming deadlines are listed below: 

  • Responsible Microfinance Facility (RMF) for Africa and the Middle East. Funded by the Agence Française de Développement (AFD), with additional project funding from the Government of Luxembourg via the European Investment Bank (EIB). To learn more about the facility, visit its webpage. The next application deadline is December 3.
  • Responsible Inclusive Finance Facility for Central America and the Caribbean (RIFF-CAC). Funded by the Swiss Agency for Development and Cooperation (SDC), with additional project funding from the Government of Luxembourg via the EIB. To learn more about the facility, visit its webpage. The next application deadline is March 15.
  • Responsible Inclusive Finance Facility for Southeast Asia (RIFF-SEA). Funded by the Ministry of Foreign and European Affairs of Luxembourg. To learn more about the facility, visit its webpage. The next application deadline is December 10


If you are not located in one of these regions but are interested in learning how to implement SPM, please email We will help direct you to the best available resources for your needs. 


News from the SPTF community

Financial Inclusion Week features events on Getting Inclusion Right

Earlier this month, the Center for Financial Inclusion held its annual Financial Inclusion Week, which featured webinars and events focused on the theme "Getting Inclusion Right." To view presentations and publications shared during the week, visit the Financial Inclusion Week webpage

Partnership for Financial Inclusion publishes resource on digital transformation

The Partnership for Financial Inclusion, a joint initiative of IFC and the MasterCard Foundation to expand microfinance and advance digital financial services in sub-Sarahan Africa, has released its latest publication, Changing change management: Adapting internal and external culture in times of digital transformation. The resource provides guidance on the "soft" or interpersonal aspects of digital transformation in the financial sector and is based on the experiences of nine financial institutions over four years and across seven African markets. 

MFC releases research on financing gap

The Microfinance Centre (MFC) has released its latest research paper Between Needs and Availability: The External Financing Gap Indicatorwhich considers the mismach between the financing needs of European MSMEs and the perception of available external financing. 

Applications open for the Harvard Business School and Accion program on strategic leadership in inclusive finance

The joint Harvard Business School and Accion program, which will take place March 31-April 5, 2019, in Boston, will bring global leaders together to discuss impact investing and inclusive finance, as well as highlight examples of new and innovative business models that target clients at the base of the pyramid. Applications, which are reviewed on a rolling basis, are due January 11. For questions, please contact

SPTF Membership

SPTF thanks its paying organizational members

Earlier this year, SPTF started collecting annual membership fees from its stakeholders. We wish to recognize our sustaining members, whose partnership and financial support ensure our ongoing operations. SPTF is the only inclusive finance community that spans all industry stakeholders -- and is therefore fundamental to building cross-sectional knowledge, strengthening practitioners, and maintaining the focus needed for industry-wide change. 

To further acknowledge these members, we will be highlighting a few such organizations each month.

 European Investment Bank










Consultant on climate change resilienceEuropean Microfinance Platform (e-MFP)

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Resources and References

Explore the resources below for tools and guidance to help strengthen your social performance management and achieve your social and financial goals.

Universal Standards for Social Performance Management Technical Assistance Database  Universal Standards Implementation Guide
SPI4 Tool SPTF Guidance Notes SPTF Resource Center
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