Social Performance Task Force

SPTF Newsletter

Your SPM Updates for August 2018                                           

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Technical Assistance (TA) Provider Webinar Series 

The Responsible Microfinance Facility (RMF) is continuing its series of online trainings for technical assistance (TA) providers in areas of SPM where we often see gaps in practice. Upcoming trainings include: 

  • Client Outcomes Management. These trainings will be conducted in English and French by Eugénie Constancias of Entrepreneurs du Monde.
    • French session: September 25, 9:30 a.m. to 11 a.m. EDT - Join the session here
    • English session: September 27, 9:30 a.m. to 11 a.m. EDT - Join the session here
  • Digital transformation. MicroSave will lead these trainings: Anup Singh for English and a colleague to be determined for French. 
    • English session: October 2, 9 a.m. to 10:30 a.m. EDT - Join the session here
    • French session: October 9, 9 a.m. to 10:30 a.m. EDT - Join the session here.
Visit the series webpage to listen to recordings and view presentations on past topics, which have included improving pricing transparency, preventing overindebtedness, and implementing client complaints mechanisms. All topics were held in French and English. 

October 2, 2018

Responsible Finance Forum 
Dar es Salaam, Tanzania 

The ninth annual Responsible Finance Forum will focus on investing in responsible finance and innovation for Africa's digital economies. Space is limited, with priority going to investors located in or focused on Africa. Interested investors from the Social Investor Working Group should email for more information. 

October 3-5, 2018

MFC-EMN Conference
Bilbao, Spain

This year, the joint MicroFinance Centre (MFC) and European Microfinance Network (EMN) conference will focus on the implications of the digital revolution on financial and social inclusion. SPTF will host a workshop on Oct. 4 on the role of traditional microfinance providers in the digital era. Register here

October 10, 2018 

Investor Webinar: FinTech due diligence
10 a.m. to 11:30 a.m. EDT, WebEx 

During this webinar, open to investors only, Monica Brand will discuss how Quona Capital sources, evaluates, invests in, and supports FinTech companies that are delivering responsible digital financial services and are advancing financial inclusion. The webinar is the latest in the series from CDC Group and SPTF on how investors can assess SPM risks in FinTech investments. Investors should email for WebEx details. 

October 30-31, 2018

GIIN Investor Forum 

The Global Impact Investing Network (GIIN) Investor Forum convenes global investors to advance impact adoption within the wider financial ecosystem. SPTF will lead a panel session focused on microfinance market developments, discussing issues such as the evolution of the microfinance market and how technology advancements are affecting impact strategies. Registration is open here, and early bird pricing ends September 14. 

October 30-31, 2018

Asia-Pacific Microfinance Forum 

The Asia-Pacific (APAC) Microfinance Forum will gather a variety of stakeholders from the region to discuss trends in financial inclusion. Representatives from SPTF and the Smart Campaign will lead a keynote discussion on the advancement of standards for responsible digital financial services. Registration is open here

November 6-7, 2018 

Sanabel Conference 
Amman, Jordan 

This year's Sanabel Conference will focus on how financial service providers can serve clients responsibly and provide value in a broadening ecosystem of digital services and products. SPTF will lead a panel on social performance trends in the region, as identified by SPI4 audits. Registration is open here


SPTF Announcements

New resource: Video on implementing SPM

SPTF has worked with ACFB, a financial service provider in Benin, to create a training video that explains how ACFB survived a crisis and then steadily improved its overall performance through investment in stronger social performance management practices. The video is now available in the SPTF Resource Center. There is a version in French, as well as a version with English subtitles


SPTF regional implementation facilities

Apply now for co-financing and trainings! 

SPTF now manages three regional SPM implementation facilities, each of which aims to strengthen the capacity and SPM practices of financial service providers in its region. The facilities cover Africa, the Middle East, Central America, the Caribbean, and Southeast Asia. 


Each facility offers trainings that focus on SPM-related tools, as well as building the capacity of local consultants and networks to improve SPM. The facilities also co-finance activities that are designed to help FSPs begin to assess their SPM practices and implement improvements. 


Each facility accepts applications on a rolling basis and reviews them quarterly. The facilities and their upcoming deadlines are listed below: 

  • Responsible Microfinance Facility (RMF) for Africa and the Middle East. Funded by the Agence Française de Développement (AFD), with additional project funding from the European Investment Bank. To learn more about the facility, visit its webpage. The next application deadline is September 20.
  • Responsible Inclusive Finance Facility for Central America and the Caribbean (RIFF-CAC). Funded by the Swiss Agency for Development and Cooperation (SDC), with additional project funding from EIB. To learn more about the facility, visit its webpage. The next application deadline is November 16
  • Responsible Inclusive Finance Facility for Southeast Asia (RIFF-SEA). Funded by the Ministry of Foreign and European Affairs of Luxembourg. To learn more about the facility, visit its webpage. The next application deadline is November 23

If you are not located in one of these regions but are interested in learning how to implement SPM, please email We will help direct you to the best available resources for your needs. 


       News from the SPTF Community 

Applications open for the Africa Board Fellowship 

The Africa Board Fellowship (ABF) connects board members and CEOs through peer learning and exchange to strengthen the governance of financial institutions serving low-income clients in sub-Saharan Africa. To date, the ABF program has included roughly 200 CEOs and board members from institutions across the region. 


To get a glimpse into the program, check out these photos, blog posts, and videos. The ABF program creates a network of inclusive finance leaders that endures beyond the six-month program, with ABF alumni connecting regularly to discuss challenges and opportunities in financial inclusion across Africa. To learn more about ABF and to apply, click here, or email the Program Director, John Lwande at


           SPTF Membership 

SPTF thanks its paying organizational members 

Earlier this year, SPTF started collecting annual membership fees from its stakeholders. We wish to recognize our sustaining members, whose partnership and financial support ensure our ongoing operations. SPTF is the only inclusive finance community that spans all industry stakeholders -- and is therefore fundamental to building cross-sectional knowledge, strengthening practitioners, and maintaining the focus needed for industry-wide change. 

To further acknowledge these members, we will be highlighting a few such organizations each month.


Opportunity International Savings and Loans Ghana


The Dariu Foundation 




Fundación Génesis Empresarial


JSC MFO Crystal 


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Resources and References

Explore the resources below for tools and guidance to help strengthen your social performance management and achieve your social and financial goals.

Universal Standards for Social Performance Management Technical Assistance Database  Universal Standards Implementation Guide
SPI4 Tool SPTF Guidance Notes SPTF Resource Center
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