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SPTF Spotlight: Go Deeper with SPM in February

SPTF 2.0: Taking Social Performance to Scale

Last month Jurgen Hammer became chairman of the SPTF board of directors, the first transition of the chairmanship since SPTF was founded in 2005. Based in Paris, Jurgen is chief investment officer and in charge of social performance management for Grameen Credit Agricole. He has 15 years of international investment banking experience for institutions ranging from Deutsche Bank to Banco Santander to Crédit Lyonnais/CALYON.

We spoke to Jurgen about SPTF’s next steps, and where he sees the financial inclusion industry now.  Learn what he thinks about the SPTF's past ten years and the reasons for his optimism and his caution.

SPTF Guidance Note
SPM Standout

Listening to Exit Clients

Read the latest SPTF Guidance Note, “Listening to Exit Clients”, to consider why you benefit from collecting client data, how to do it, and what to do with the data once you have it.  Get tips on how to use exit interviews to improve products and operations.


Learn about Contactar’s innovations in the areas of green microfinance, human resource policy, consumer protection, and financial inclusion.

Watch this video that describes how implementing the Universal Standards gave Contactar the framework to progress towards their goals more efficiently.

Social InvEstor Working Group
Outcomes Working Group

Social Investors Working Group Meeting

Attend the next SPTF social investor working group on March 2-3 in New York City, hosted by Deutsche Bank. Read about SPM highlights on the draft agenda.

To register or for more information please contact Leticia Emme.

Launched and Active

Listen to the Outcomes Working Group (OWG) introductory session to learn about its purpose and plans for the future. The OWG exists to develop practical guidelines for credible measurement of and reporting on outcomes, drawing on experiences from around the world.

Meetings & Webinars
SPTF Resource Center

Introduction to the Universal Standards and the SPI4 Tool

Listen to this recorded webinar Session 1 and Session 2 to refresh your knowledge on the basics of SPM, including how you can benefit from stronger practice and how to reduce your reporting burden.

Visit our website to participate in the next live session.

Implementation Guide, Chapter 1

Check out dozens of valuable tools and resources to strengthen your organization’s SPM through the SPTF Resource Center.

This month’s featured resource is the Universal Standards Implementation Guide Chapter 1 (page 13). Chapter 1 describes how to prepare your institution for Universal Standards implementation.


Resources and References

Explore the resources below for tools and guidance to help strengthen your social performance management and achieve your social and financial goals.

Universal Standards for Social Performance Management CGAP Brief on the Universal Standards Implementation Guide Universal Standards Implementation Guide
SPI4 Tool SPTF 2016 Annual Meeting SPTF Resource Center
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