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Use what you have: Discovering client insights in your existing data: This webinar discusses how to use your existing client data to reveal actionable insights. Specifically, in analyzing financial behavior by client segment, you can uncover trends in product uptake and use by your clients and use that information to improve performance. Listen to the recording. Download the PowerPoint presentation.
Using Client Feedback to Inform Product Design: This webinar focuses on Dimension 3 of the Universal Standards -- Client-Centric Products and Services -- and in particular on using client feedback to inform product design. Representatives from Entrepreneurs du Monde and its partner Anh Chi Em (ACE), located in Vietnam, discuss a recent client satisfaction survey that ACE implemented and how it is applying survey results to future product decisions. Representatives from the Terwilliger Center of Habitat for Humanity International and from Negros Women for Tomorrow Foundation (NWTF), located in the Philippines, share lessons learned from their work to develop a new housing product, focusing in
particular on the product design phase. Listen to the recording. Download the PowerPoint presentation.