Social Performance Task Force

SPTF Newsletter

Your SPM Updates for June 2018         

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TA Provider Webinar Series 

The Responsible Microfinance Facility (RMF) is continuing its series of online trainings for technical assistance (TA) providers in areas of SPM where we often see gaps in practice. Upcoming trainings include: 

  • Client Outcomes Management. These trainings will be conducted in English and French by Eugénie Constancias of Entrepreneurs du Monde.
    • French session: September 25, 9:30 a.m. to 11 a.m. EDT - Join the session here
    • English session: September 27, 9:30 a.m. to 11 a.m. EDT - Join the session here
  • Digital transformation. This training will be led by Anup Singh of MicroSave. 
    • English session: October 2, 9 a.m. to 10:30 a.m. EDT -
      Join the session here
    • French session to be announced soon. 

Visit the series webpage to listen to recordings and view presentations on past topics, which have included improving pricing transparency, preventing overindebtedness, and implementing client complaints mechanisms. All topics were held in French and English. 


SPTF Announcements

Applications available for Responsible Inclusive Finance Facility for Southeast Asia (RIFF-SEA) 

Applications are now available for the Responsble Inclusive Finance Facility for Southeast Asia (RIFF-SEA) on its webpage. RIFF-SEA, which is funded by the Ministry of Foreign and European Affairs of Luxembourg and managed by SPTF, aims to advance SPM practices in Southeast Asia by conducting trainings and co-financing SPM-related projects.

The Steering Committee will review applications on a quarterly basis. The next quarterly deadline is August 20. For any questions, email Katie Hoffmann at 

Not in Southeast Asia? Make sure to check out SPTF's other regional implementation facilities in Africa and the Middle East and in Central America and the Caribbean

SPTF's Social Investor Working Group Meeting 

The 2018 SPTF Social Investor Working Group Meeting was held June 18-19 in Luxembourg. Investors identified the following new workstream for collaboration: 

  • Responsible digital financial services. Investors are interested in answering the following questions: How can we work with our MFI investees to digitally transform? How can we partner with MFIs and FinTechs to better reach the financially excluded?

The working group also continued focusing on existing priority areas, including: 

  • Assessing the social and environmental performance of SME lenders
  • Increasing alignment between asset owners and investment managers, an area where SPTF is collaborating with UNPRIGIIN, the WEF, and the Impact Management Project.
  • Harmonizing SPM due diligence (ALINUS)
  • Measuring and reporting on social outcomes
  • Preventing overindebtedness.

To view the presentations and minutes from the meeting, visit the working group webpage

Thank you to those who attended and a special thanks to our hosts, the Ministry of Foreign and European Affairs of Luxembourg and the Inclusive Finance Network (InFiNe)

Case study: Outcomes management system of Fondo Esperanza

The SPTF Outcomes Working Group has published a case study on the outcomes management system of Fondo Esperanza (Chile), which is part of BBVAMF’s portfolio. This case explains how Fondo Esperanza uses outcomes data to inform its own strategic and operational decisions, as well as to communicate with clients on their personal progress. Additionally, the case lists the specific indicators that Fondo Esperanza uses to measure client outcomes in its four focus areas: business development, family well-being, empowerment, and social capital.

Brief: Evaluating pricing and pricing transparency in DFS investments

SPTF has published a brief on evaluatng pricing and pricing transparency in FinTech investments, which is part of its webinar series for investors on evaluating SPM risks in such investments. Other topics include evaluating risks related to repayment capacity analysis and agent network management


Spotlight on the SPTF Community

Firew Mosisa, Buusaa Gonofaa (Ethiopia) 

"There are a lot of projects that I manage at Buusaa Gonofaa but none makes me so happy as SPM," he said. "If you want to show what the company is doing, it is not only financial data, but social data that tell you." Read more from the interview here


News from the SPTF community 

Resources for the financial inclusion of refugees

UNCDF and UNHCR have collaborated on two new resources that facilitate the financial inclusion of refugees:

Additionally, the Arabic Gateway has translated into Arabic SPTF's brief on the webinar it hosted with GIZ and the Central Bank discussing financial inclusion of refugees in Jordan. 

For other resources related to the financial inclusion of refugees, read more about SPTF's working group on the topic.

Simple Poverty Scorecard for Mali released 

Scorocs (formerly Microfinance Risk Management LLC) has released a Simple Poverty Scorecard for Mali. The scorecard is a low-cost, transparent way for pro-poor programs to assess the socio-economic status of their participants and to prove and improve social performance. Responses to its 10 indicators can be used to estimate consumption-based poverty rates, to track changes in poverty rates, and to segment clients for differentiated treatment. See other scorecards here.


SPTF Membership

SPTF thanks its paying organizational members

Earlier this year, SPTF started collecting annual membership fees from its stakeholders. We wish to recognize our sustaining members, whose partnership and financial support ensure our ongoing operations. SPTF is the only inclusive finance community that spans all industry stakeholders -- and therefore the only means of building the cross-sectional knowledge, strengthening practitioners, and maintaining the focus needed for industry-wide change. 

To further acknowledge these members, we will be highlighting a few such organizations each month.


Microcredit Council of the Philippines (MCPI)  


Credit and Development Forum (CDF)


China Association of Microfinance 



APSFD Côte d'Ivoire


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Resources and References

Explore the resources below for tools and guidance to help strengthen your social performance management and achieve your social and financial goals.

Universal Standards for Social Performance Management Technical Assistance Database  Universal Standards Implementation Guide
SPI4 Tool SPTF Guidance Notes SPTF Resource Center
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