Dimension 1: Define and monitor social goals
Achieving a social mission requires purposeful management, guided by a strategic plan. This strategy should include your mission, a definition of your target clients, a description of your social goals, targets and indicators to measure the achievement of those goals, and an explanation of how your institution will use products and services to achieve its social goals. Dimension 1 has two standards:
Standard 1a
The provider has a strategy to achieve its social goals.
Use the resources in this section to help you deconstruct your mission, define your target clients, clarify your social goals, targets and indicators, and define how your institution will use products and services to achieve its social goals.
Standard 1b
The provider collects and discloses accurate client data specific to its social goals.
Use the resources listed in this section to help you collect the right information, ensure its quality, and use it for internal and external reporting.