Guidance on Standard 2C
Imp-Act SPM Practice Guide: Chapter 7
This chapter addresses how human resources supports balanced performance management. Relevant here is the section on page 123, which focuses on how financial service providers (FSPs) can ensure that new staff share in their mission. Also review the section on page 124, which focuses on the role of staff training in ensuring commitment to the FSPs mission.
Imp-Act Guidance Note on Staff Incentives
This briefing frames the key questions to consider when reviewing an FSPs staff incentive system. It then identifies some emerging practices that FSPs are finding helpful in ensuring that the staff incentive systems appropriately balance their social and financial performance objectives.
Balanced Incentives for Frontline Staff: A Tool for Financial Institutions
This Smart Campaign Tool discusses the importance of balanced incentives, meaning incentives that balance financial performance (e.g., portfolio growth) with strong client protection practices (e.g., respectful treatment of clients). Providers can use this tool to improve their own incentive system for frontline staff.
Incentives in Microfinance: Lessons Learned on Effective Incentive System Design
This Accion “Lessons Learned Brief” highlights best practices from Accion partners in developing and implementing staff incentive systems.
How to Develop an Institutional Code of Ethics
Establishing high standards of ethical employee behaviour is a two-part process; first, the provider defines standards of behaviour, and second, those standards are brought to life throughout the institution. This guide focuses on the first part of the process—defining standards of behaviour through a formal Code of Ethics.