Small changes, big impact: case study on KAWOSA, Tanzania
This case study describes the simple, practical steps that KAWOSA, a small savings and credit cooperative in Tanzania, put in place to improve its outreach to excluded people, provide more effective services, and minimise the risk of harm. Specific areas of focus were adjusting a product design to address the exclusion of target clients caused by membership fees, and adjustments to policies, training, and products, to do more to help members cope with unexpected problems.
Turning client focus into commercial success: The role of quick wins and SPM mentoring in UGAFODE, Uganda
This case study documents UGAFODE’s journey into SPM, which was focused around two key questions: what are we trying to do for our clients, and how can we be more effective in doing it? These questions provided a useful lens through which to bring deeper research, experience and reflection to three key aspects of their social mission: increasing access, increasing benefits, and improving client service to protect clients from harm.
Small Enterprise Foundation (SEF): Truelift case study
This case study looks at how SEF South Africa puts its commitment to poverty reduction into practice, including deliberate outreach to poor communities using a Participatory Wealth Ranking exercise, services designed to meet the unique needs of its poor clients, and tracking changes in clients' poverty over time.
Smart Note: Appropriate Product Design at Musoni
This case study demonstrates how Musoni, Kenya use mobile technology to deliver convenient, flexible, and reliable loans to low-income people.
Improving poverty outreach: How MicroLoan Foundation Malawi achieved buy-in and operational change
This case study focuses on the process MicroLoan has undergone in Malawi to improve its outreach to poorer women and effect institutional change to achieve its social aims in practical terms and better meet the needs of the vulnerable clients it works with.
Arvand Tajikistan: Using mystery shopping to understand clients
The case of MDO Arvand (Tajikistan) highlights how a provider can use market research techniques to understand clients’ needs and preferences for products and services, and use that information to drive improvements.
Microfinance for Decent Work - Enhancing the impact of Microfinance: Evidence from an action research programme (Internanal Labour Organization)
This paper presents the results of ILO action research to assess how financial service providers (FSPs) can use their relationship with entrepreneurs to improve the plight of workers in the informal economy. Data from 16 FSPs provides examples of successful interventions and lessons learned in the areas of eliminating child labour among client businesses, fostering the formalization of client enterprises, reducing client vulnerability and enhancing business performance through improved working conditions.