Standard 5c

The provider monitors employee satisfaction and turnover. 

A staff-focused organization will take regular steps to understand whether staff are satisfied in their work, why they chose to leave your employment, and act when red flags arise in the course of this routine monitoring. Use these resources to strengthen your practice.


Guidance on Standard 5C

Imp-Act SPM Practice Guide: Chapter 7

This chapter tackles issues around human resource management. In this context, the discussion starting on page 130 around staff satisfaction, becomes relevant.

Tools and Templates

Organizational Gender Assessment Toolkit
This Women’s World Banking toolkit provides providers with the tools and guidance to conduct a self-assessment of their recruitment, retention, and promotion of female staff.

Staff Satisfaction Survey Example Questions
This short document provides example questions that you can use to measure staff satisfaction.