Though there are many different types of financial service providers, including microfinance institutions, non-bank financial institutions, commercial banks, and cooperatives, social performance management (SPM) is critical to all.

The following five steps will help you get started in understanding what SPM is and how it can help you achieve your goals:

  1. Learn what social performance and SPM are.
  2. Understand why SPM is important.  Social performance management not only helps you achieve your social goals, but also in many cases strengthens your financial performance.  To learn more about the cost-benefit of SPM, click here.
  3. Read the Universal Standards for Social Performance Management.
  4. Use the SPI4 tool to conduct a self-assessment of your organization against the Universal Standards.

For those who would like to take steps to improve their SPM, many different excellent resources are available.