The Social Performance Task Force (SPTF) is a membership organization with more than 2,600 members from all over the world, organized along and comprising every stakeholder group in inclusive finance: practitioners, donors, investors, associations (global, national and regional), technical assistance providers, rating agencies, researchers, regulators and others.

SPTF engages with stakeholders to develop, disseminate, and promote standards and good practices for social performance management and reporting. SPTF encourages self-regulation by the sector to improve the credibility and effectiveness of inclusive finance, and is dedicated to strengthening all stakeholders' focus on positive outcomes for clients. 

Please click here for the SPTF Strategic Plan which details recent achievements, and describes the 6 core areas of work the SPTF is focusing on in the three-year period 2015-2017.

The SPTF defines social performance as the effective translation of a Financial Service Provider (FSP) organization's mission into practice: A double bottom line institution seeks both social and financial performance.  In other words, it seeks both financial sustainability and the achievement of one or more social goals. Though each institution will have its own unique social goals, all institutions with a commitment to social performance share the broader purpose of increasing financial inclusion and creating benefits for clients, beginning with reducing client vulnerability.

In shorthand, social performance is often defined as providing value for clients, while client protection focuses on doing no harm to clients.  These two are complementary.  Note, however, that whether they care only about financial performance or focus on social performance as well, all institutions have a moral obligation to ensure that they do not harm clients.

In 2012, SPTF released the Universal Standards for Social Performance Management (Universal Standards), a comprehensive manual of best practices, including all of the Client Protection Principles (CPP) developed by the Smart Campaign, to serve as a resource for all FSP's with social goals. The vision of SPTF is that Social Performance Management (SPM) is standard business practice and considered fundamental to achieving the social promise of inclusive finance. SPTF is a non-profit organization, incorporated in the United States.

To engage with inclusive finance stakeholders to develop, disseminate and promote standards and good practices for social performance management and reporting.

The SPTF will achieve this by:

  • Providing a platform for dialogue, learning and collaboration.
  • Facilitating engagement and advocacy across the industry at all levels – practitioners, networks, support agencies, donors, investors, regulatory authorities.
  • Setting industry standards for social performance management, measurement, monitoring, reporting and training.
  • Promoting good practices and demonstrated success of MFIs engaged in social performance management.

Further information on the Social Performance Task Force: