Technical Assistance Provider Search - Gilles Alain DA COSTA

Gilles Alain DA COSTA
Base country: Benin
Gender: Transgender
Contact information Email: Phone: +22995816309
Institution Inclusion [Social Ratings] ( Institution ) Countries Worked in Benin, Burkina Faso, Congo, The Democratic Republic of the, Côte d'Ivoire, Mali, Morocco, Niger, Senegal, Togo Languages Spoken English (United States), French (France) Areas of Expertise Participate in SPI4 social audit, Participate in social ratings, Participate in impact assessments, Analyze the institution as a whole and determine how to integrate social performance into both the strategic plan and all operational areas., Change management (i.e., support the institution as it implements new processes and undergoes change), Define mission, strategy, and social goals, Develop social indicators and collect data to measure progress against social goals, Use computerized management information system (MIS) or other information systems to collect and analyze social performance data, Provide non-financial services (e.g. education program), Strengthen governance to improve management/board capacity to manage social performance, Implement the Smart Campaign’s Client Protection Principles to improve client protection practices, Conduct pre-certification mission for Client Protection Certification, Conduct Client Protection Certification, Conduct market research, Develop appropriate delivery models and channels (e.g., training of agents and/or clients for responsible digital financial services.), Conduct quantitative research and analysis of clients (e.g., client satisfaction surveys, client focus groups, client exits), Improve human resources (e.g., recruitment, hiring, training, staff incentives), Strengthen responsibility to the environment
Business plan, Financial Analysis, Project Management and monitoring
Tools Used SPI4, Smart Campaign Client Protection Assessment, Smart Campaign Client Protection Certification, Calculating Transparent Pricing Tool, MISION Social Assessment Tool, Other (please specify) Verified Qualifications Smart Campaign Lead Assessor, Smart Campaign Client Protection Certifier, Certified to conduct Social Rating, Certified to conduct Moody’s Social Performance Assessment Trainings Provided SPTF
Training Staffs Microfinance institutions on Responsible Finance, May 2017, Tchad
Training Staffs of Microfinance Institutions on SPI4, social audit tool, in February 2016, Cotonou, Benin
Training Staff of Microfinance Institutions member of the CIF (cooperative microfinance network with 6 west Africa MFIs members) on SPI4, social audit tool, November 2015, Ouagadougou, Burkina Faso

Training of IMF on Universal Standards for Social Performance Management and How to Report the Mix Market, March 2013 and 2014

Years of Experience 10+ years Type of Stakeholder Experience Banks, Savings-led organizations (e.g., cooperatives, SACCOs, credit unions), National associations or networks
CIF (cooperative microfinance network with 6 west Africa MFIs members) Names of service providers worked with: Training Staff of Microfinance Institutions member of the CIF (cooperative microfinance network with 6 west Africa MFIs members) on SPI4, social audit tool, November 2015, Ouagadougou, Burkina Faso

Chief of social performance Project for West Africa Microfinance Network (CIF): Coordination of social audit for 6 MFIs (FUCEC-TOGO, PAMECAS, FECECAM, KAFO JIGINEW, NYESIGISO, RCPB-Burkina); social audit and technical assistant to 3 MFIs, June 2017 to April 2018); 
Country: Benin, Burkina Faso, Mali, Senegal, Togo Subject of the work: Social Audit and Tchenical Assistance Duration of project: june 2017 to April 2018 Outputs/work produts: 3 reports
Benshmakarks with the support of CERISE for 6 MFIs
Technical Assistance to develop human ressource tools, social goal and indicators
Works plans for CIF and each MFIs of CIF
Reference at organization that hired you: Oumar SAVADOGO, Directeur Développement des Affaires Tel: (00226) 70 26 15 48 Reference at financial service provider with which you worked: Yolande OUEDRAOGO, Chef service développement des produits Tel : (00226) 70 12 25 52