Technical Assistance Provider Search - JOSE ACACIO-LAURENS

JOSE ACACIO-LAURENS
Base country: Nicaragua
Gender: Male
Contact information Email: prof.joseacacio@gmail.com Phone: 0050586962229
Institution INCAE Business School Countries Worked in Argentina, Bolivia, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Peru, Uruguay, Venezuela Languages Spoken English (United States), Spanish; Castilian (Spain), Spanish; Castilian (Mexico), Spanish; Castilian (Puerto Rico) Areas of Expertise Participate in SPI4 social audit, Participate in impact assessments, Analyze the institution as a whole and determine how to integrate social performance into both the strategic plan and all operational areas., Change management (i.e., support the institution as it implements new processes and undergoes change), Define mission, strategy, and social goals, Develop social indicators and collect data to measure progress against social goals, Use computerized management information system (MIS) or other information systems to collect and analyze social performance data, Provide non-financial services (e.g. education program), Strengthen governance to improve management/board capacity to manage social performance, Conduct market research, Develop new microfinance products and services., Develop appropriate delivery models and channels (e.g., training of agents and/or clients for responsible digital financial services.), Conduct quantitative research and analysis of clients (e.g., client satisfaction surveys, client focus groups, client exits), Improve human resources (e.g., recruitment, hiring, training, staff incentives)
Tools Used SPI4, Smart Campaign Client Protection Assessment, Other (please specify) Verified Qualifications SPI4 Accredited Auditor Trainings Provided 1. Curso sobre Gestión del Desempeño Social y su Marco Normativo en Nicaragua para todos los Gerentes Generales y Auditores de las IMF reguladas por la Comisión
2. Curso en Estándares Universales
Years of Experience 10+ years Type of Stakeholder Experience Regulated microfinance institutions, Policy makers
Trainings Attended
Course Name Date Organization That Delivered Training Duration of Training
III Foro Nicaragüense de Microfinanzas 08/10/2017 CONAMI / BCIE 2 días
VIII Conferencia Centroamericana y del Caribe de Microfinanzas 08/15/2016 CONAMI 2 días
Curso en SPI4 y Estándares Universales y Gestión del Desempeño Social 03/17/2016 Social Performance Task Force / CONAMI 2 días
Trainings Attended
Course Name
III Foro Nicaragüense de Microfinanzas
Date
08/10/2017
Organization That Delivered Training
CONAMI / BCIE
Duration of Training
2 días
Course Name
VIII Conferencia Centroamericana y del Caribe de Microfinanzas
Date
08/15/2016
Organization That Delivered Training
CONAMI
Duration of Training
2 días
Course Name
Curso en SPI4 y Estándares Universales y Gestión del Desempeño Social
Date
03/17/2016
Organization That Delivered Training
Social Performance Task Force / CONAMI
Duration of Training
2 días
References
FUNDENUSE Names of service providers worked with: FUNDENUSE Country: Nicaragua Subject of the work: Gobernabilidad Duration of project: 1 año y 6 meses Outputs/work produts: Elaboración de Diagnósticos de Calidad de Gobernanza
Diseño de instrumentos para el mejoramiento del gobierno corporativo (manuales y políticas)
Participación en sesiones de Junta Directiva
Capacitación al Directorio sobre Mejores Prácticas de Gobernanza Efectiva en las instituciones acompañadas
Reference at organization that hired you: Denis Aleman director@fundenuse.com.ni Reference at financial service provider with which you worked: Denis Aleman director@fundenuse.com.ni
COMISIÓN NACIONAL DE MICROFINANZAS (CONAMI) Names of service providers worked with: Fundemujer, León 2000 IMF y Fundenuse Country: Nicaragua Subject of the work: Acompañamiento de Gestión de Desempeño Social. Duration of project: 11 meses Outputs/work produts: Evaluar el desempeño social de tres (3) IMF bajo la metodología SPI4 y Norma CONAMI, las cuales incluyen los Principios de Protección al Cliente (SMART Campaign).
Construir la Matriz Ciclo de Servicio, estableciendo para cada punto de contacto con los clientes sus elementos constitutivos.
Diseñar Encuestas de Satisfacción de Clientes.
Reference at organization that hired you: Massiell Gonzalez mgonzalez@conami.gob.ni Reference at financial service provider with which you worked: Massiell Gonzalez mgonzalez@conami.gob.ni