MERCY ADERO
Base country:
Kenya
Gender:
Female
Contact information
Email: mercyadero@gmail.com
Phone: +254722998210
Institution
Musoni Microfinance Bank
http://musoni.co.ke/ ( Institution )
Countries Worked in
Kenya
Languages Spoken
English (United States)
Areas of Expertise
Participate in SPI4 social audit, Participate in impact assessments, Analyze the institution as a whole and determine how to integrate social performance into both the strategic plan and all operational areas., Change management (i.e., support the institution as it implements new processes and undergoes change), Define mission, strategy, and social goals, Develop social indicators and collect data to measure progress against social goals, Use computerized management information system (MIS) or other information systems to collect and analyze social performance data, Provide non-financial services (e.g. education program), Strengthen governance to improve management/board capacity to manage social performance, Conduct pre-certification mission for Client Protection Certification, Conduct market research, Develop appropriate delivery models and channels (e.g., training of agents and/or clients for responsible digital financial services.), Conduct quantitative research and analysis of clients (e.g., client satisfaction surveys, client focus groups, client exits), Strengthen responsibility to the environment, Strengthen responsibility to the community, Incorporate a gender perspective
Tools Used
SPI4, Smart Campaign Client Protection Assessment, Smart Campaign Client Protection Certification, Calculating Transparent Pricing Tool, Progress out of Poverty™ (PPI) Tool
Verified Qualifications
SPI4 Accredited Auditor, Smart Campaign Support Assessor, PPI Trainer
Trainings Provided
1. Social Performance Management Training
2. Client Protection Principles Training
3. PPI training
4. Complaint Resolution Mechanism Training
2. Client Protection Principles Training
3. PPI training
4. Complaint Resolution Mechanism Training
Years of Experience
4-6 years
Type of Stakeholder Experience
Non-regulated MFIs/NGOs, Savings-led organizations (e.g., cooperatives, SACCOs, credit unions)
Trainings Attended
Course Name | Date | Organization That Delivered Training | Duration of Training |
---|---|---|---|
SPI4 Introductory eCourse. | 01/12/2018 | RIF ACADEMY | 3 DAYS |
SUSTAINABLE FINANCE | 10/16/2018 | ASSOCIATION OF MICRO FINANCE INSTITUTIONS IN KENYA (AMFI) & CIS-CENTER FOR INFORMATION SHARING KENYA | 3 DAYS |
Trainings Attended
Course Name
SPI4 Introductory eCourse.
Date
01/12/2018
Organization That Delivered Training
RIF ACADEMY
Duration of Training
3 DAYS
Course Name
SUSTAINABLE FINANCE
Date
10/16/2018
Organization That Delivered Training
ASSOCIATION OF MICRO FINANCE INSTITUTIONS IN KENYA (AMFI) & CIS-CENTER FOR INFORMATION SHARING KENYA
Duration of Training
3 DAYS
References
MUSONI MICRO FINANCE
Names of service providers worked with:
MUSONI MICRO FINANCE
Country:
Kenya
Subject of the work:
SOCIAL PERFORMANCE MANAGEMENT OFFICER
Duration of project:
ONGOING
Outputs/work produts:
• Overseeing the institution through the SMART Certification process by assessing policies and procedural gaps on matters that directly affect the well-being of clients and developing appropriate solutions to address the gaps.
• Conducting Social Audits and Social Performance assessments to ensure high levels of social impact of the institution’s products and services in the lives of her clients.
• Identifying and working closely with strategic partners to advance the institution’s social goals.
• Assessing and monitoring social performance management and client protection related indicators to ensure the institution maintains a steady record of triple bottom performance
Reference at organization that hired you: JULIET ONGWAE, CHIEF INNOVATIONS OFFICER, 0722725717 julietongwae@musoni.co.ke Reference at financial service provider with which you worked: JULIET ONGWAE, CHIEF INNOVATIONS OFFICER, 0722725717 julietongwae@musoni.co.ke
• Conducting Social Audits and Social Performance assessments to ensure high levels of social impact of the institution’s products and services in the lives of her clients.
• Identifying and working closely with strategic partners to advance the institution’s social goals.
• Assessing and monitoring social performance management and client protection related indicators to ensure the institution maintains a steady record of triple bottom performance
Reference at organization that hired you: JULIET ONGWAE, CHIEF INNOVATIONS OFFICER, 0722725717 julietongwae@musoni.co.ke Reference at financial service provider with which you worked: JULIET ONGWAE, CHIEF INNOVATIONS OFFICER, 0722725717 julietongwae@musoni.co.ke
ACCOSCA - African Confederation of Co-operative Savings and Credit Associations
Names of service providers worked with:
ACCOSCA - African Confederation of Co-operative Savings and Credit Associations
Country:
Kenya
Subject of the work:
CONSULTANT
Duration of project:
TO COMMENCE IN 2019
Outputs/work produts:
A) Work with ACCOSCA members to effectively translate their mission and values into clear measurable objectives intended to achieve specific social benefits for their members.
B) Help ACCOSCA members to design products and implement systems that meet members’ needs and preferences thus ensuring no harm to members who otherwise have hope and confidence in the
SACCOS’ ability to address their financial and social needs.
c) Help ACCOSCA members to align their business processes to achieve both social and financial goals. (All aspects of the organization including marketing, recruitment, staff training, incentives, organizational culture and board composition determines whether SACCOS achieve their social goals or not.)
D) Help ACCOSCA ensure that its member strategic plans considers both social and financial outcomes hence protecting the SACCO from mission drift.
E) Help ACCOSCA members mitigate reputation risks. (Strong member protection practices in particular will reduce SACCOS' risks of developing a poor reputation for harming members.)
F) Empower ACCOSCA members to pay keen attention to the needs of members to help manage myriad financial risks such as member exit, slow growth, and low uptake from target market.
G) Empower ACCOSCA members to pay attention to the needs of employees to help address the risks of employeemistreatment of members, poor productivity, and employee attrition.
H) Help ACCOSCA members to demonstrate member-level results to internal stakeholders (such as members and employees) and external stakeholders (such as donors and investors) using real data,
rather than anecdote.
iI) Help ACCOSCA members reduce the risk of inappropriate products being delivered to members thereby increasing adoption and likelihood that members will use products successfully. Reference at organization that hired you: TONNY OTIENO tonny.otieno@accosca.org Reference at financial service provider with which you worked: TONNY OTIENO tonny.otieno@accosca.org
B) Help ACCOSCA members to design products and implement systems that meet members’ needs and preferences thus ensuring no harm to members who otherwise have hope and confidence in the
SACCOS’ ability to address their financial and social needs.
c) Help ACCOSCA members to align their business processes to achieve both social and financial goals. (All aspects of the organization including marketing, recruitment, staff training, incentives, organizational culture and board composition determines whether SACCOS achieve their social goals or not.)
D) Help ACCOSCA ensure that its member strategic plans considers both social and financial outcomes hence protecting the SACCO from mission drift.
E) Help ACCOSCA members mitigate reputation risks. (Strong member protection practices in particular will reduce SACCOS' risks of developing a poor reputation for harming members.)
F) Empower ACCOSCA members to pay keen attention to the needs of members to help manage myriad financial risks such as member exit, slow growth, and low uptake from target market.
G) Empower ACCOSCA members to pay attention to the needs of employees to help address the risks of employeemistreatment of members, poor productivity, and employee attrition.
H) Help ACCOSCA members to demonstrate member-level results to internal stakeholders (such as members and employees) and external stakeholders (such as donors and investors) using real data,
rather than anecdote.
iI) Help ACCOSCA members reduce the risk of inappropriate products being delivered to members thereby increasing adoption and likelihood that members will use products successfully. Reference at organization that hired you: TONNY OTIENO tonny.otieno@accosca.org Reference at financial service provider with which you worked: TONNY OTIENO tonny.otieno@accosca.org