Technical Assistance Provider Search - Mirjana Panin

Mirjana Panin
Base country: Serbia
Gender: Female
Contact information Email: mirjana.panin@gmail.com Phone: +381658494032
Institution Opportunity Bank Serbia http://www.obs.rs/eng/ ( Institution ) Countries Worked in Serbia Languages Spoken English (United States), Other Areas of Expertise Participate in SPI4 social audit, Participate in impact assessments, Define mission, strategy, and social goals, Develop social indicators and collect data to measure progress against social goals, Use computerized management information system (MIS) or other information systems to collect and analyze social performance data, Provide non-financial services (e.g. education program), Implement the Smart Campaign’s Client Protection Principles to improve client protection practices, Conduct pre-certification mission for Client Protection Certification, Conduct market research, Develop new microfinance products and services., Conduct quantitative research and analysis of clients (e.g., client satisfaction surveys, client focus groups, client exits), Strengthen responsibility to the environment
Agile Project Management in an non-IT work environment
Tools Used SPI3, SPI4, Smart Campaign Client Protection Assessment, Truelift Assessment Verified Qualifications SPI4 Accredited Auditor
Years of Experience 10+ years Type of Stakeholder Experience Regulated microfinance institutions, Banks
Trainings Attended
Course Name Date Organization That Delivered Training Duration of Training
Leadership Winter Academy 12/07/2018 Frankfurt School of Finance & Management 5 days
Certified Expert in Climate and Renewable Energy Finance 09/12/2018 Frankfurt School of Finance & Management 6 months
SPI4 Qualified Internal Auditor 05/29/2018 CERISE 3 months
Print and Graphic Design 11/30/2013 ITAcademy by LINK group (Belgrade Serbia) 1 year
Diploma in Financial Services 12/14/2006 The Chartered Institute of Bankers in Scotland 1 year
Trainings Attended
Course Name
Leadership Winter Academy
Date
12/07/2018
Organization That Delivered Training
Frankfurt School of Finance & Management
Duration of Training
5 days
Course Name
Certified Expert in Climate and Renewable Energy Finance
Date
09/12/2018
Organization That Delivered Training
Frankfurt School of Finance & Management
Duration of Training
6 months
Course Name
SPI4 Qualified Internal Auditor
Date
05/29/2018
Organization That Delivered Training
CERISE
Duration of Training
3 months
Course Name
Print and Graphic Design
Date
11/30/2013
Organization That Delivered Training
ITAcademy by LINK group (Belgrade Serbia)
Duration of Training
1 year
Course Name
Diploma in Financial Services
Date
12/14/2006
Organization That Delivered Training
The Chartered Institute of Bankers in Scotland
Duration of Training
1 year
References
Opportunity Bank Serbia Names of service providers worked with: Besides being OBS SPM Champion since 2013, I have provided informal guidance to a few MFIs within the Opportunity International Network when they were preparing for the SMART certification and/or social ratings, such as ASKI and Opportunity Colombia. I have also been a member of the SPI4 Steering Committee during the digitalization of the tool and launching the SPI Online in 2020. Country: Serbia Subject of the work: Social Performance Management Duration of project: 4 years Outputs/work produts: Social rating A (3 times since 2014)
Smart Client Protection Certification (3 times since 2014)
SPM Policy and Methodology
Definition of social goals
Regular SPM reporting
Reference at organization that hired you: Vladimir Vukotic, CEO vvukotic@yahoo.com Reference at financial service provider with which you worked: Nicole Wong nwong@opportunity.org