Base country: France
Contact information Email: firstname.lastname@example.org Phone: 33782490988.
Institution Sikka Inclusive Finance http://www.sikka.fr ( Institution ) Countries Worked in France Languages Spoken English (United Kingdom), English (United States), French (Canada), French (France) Areas of Expertise Participate in impact assessments, Analyze the institution as a whole and determine how to integrate social performance into both the strategic plan and all operational areas., Change management (i.e., support the institution as it implements new processes and undergoes change), Define mission, strategy, and social goals, Provide non-financial services (e.g. education program), Implement the Smart Campaign’s Client Protection Principles to improve client protection practices, Conduct quantitative research and analysis of clients (e.g., client satisfaction surveys, client focus groups, client exits), Improve human resources (e.g., recruitment, hiring, training, staff incentives)
Tools Used Smart Campaign Client Protection Assessment, USAID Poverty Assessment Tool (PAT), MicroSave Tools Verified Qualifications SPI4 Accredited Auditor, Smart Campaign Client Protection Certifier
Years of Experience 10+ years Type of Stakeholder Experience Non-regulated MFIs/NGOs, Regulated microfinance institutions, Banks
Entrepreneurs du Monde Names of service providers worked with: Anh Chi Em Country: Viet Nam Subject of the work: CERISE SPI4 accompanied self-assessment Duration of project: 3 weeks Outputs/work produts: CERISE SPI4 audit report with detailed analysis of Universal standards dimensions and Client Protection Principles Reference at organization that hired you: Franck Renaudin email@example.com Reference at financial service provider with which you worked: Luong Quoc Tuan firstname.lastname@example.org
Financial Systems Development Services AG Names of service providers worked with: FIDES Bank Namibia Ltd Country: Namibia Subject of the work: Chief Operations Officer, overseeing operations including SPM activities Duration of project: 4 years Outputs/work produts: Several annual social performance reports Reference at organization that hired you: Michel Arnoult email@example.com Reference at financial service provider with which you worked: Michel Arnoult firstname.lastname@example.org
Entrepreneurs du Monde Names of service providers worked with: Initiative Development-Ghana Country: Ghana Subject of the work: Executive Director of ID-Ghana, deployed set of new SPM-related activities Duration of project: 2 years Outputs/work produts: Structured a Social Performance Department overseeing all non-financial activities of the institution Reference at organization that hired you: Franck Renaudin email@example.com Reference at financial service provider with which you worked: Stephen Mawuli Kwesi Dugbazah firstname.lastname@example.org