Technical Assistance Provider Search - Alexandra Annes da Silva

Institution Independent consultant Countries Worked in Brazil, Mexico Languages Spoken Portuguese (Brazil), Spanish; Castilian (Mexico) Areas of Expertise Participate in SPI4 social audit, Participate in impact assessments, Analyze the institution as a whole and determine how to integrate social performance into both the strategic plan and all operational areas., Change management (i.e., support the institution as it implements new processes and undergoes change), Define mission, strategy, and social goals, Develop social indicators and collect data to measure progress against social goals, Provide non-financial services (e.g. education program), Implement the Smart Campaign’s Client Protection Principles to improve client protection practices, Conduct quantitative research and analysis of clients (e.g., client satisfaction surveys, client focus groups, client exits), Improve human resources (e.g., recruitment, hiring, training, staff incentives), Other (please specify)
Desarrollo Local, Impacto Social

Tools Used SPI4, Smart Campaign Client Protection Assessment, Calculating Transparent Pricing Tool, Progress out of Poverty™ (PPI) Tool, MISION Social Assessment Tool, SEEP/AIMS Tool, Other (please specify) Verified Qualifications SPI4 Accredited Auditor, Smart Campaign Lead Assessor, Certified to conduct Social Rating, Certified to conduct Microfinance Institutional Rating

Years of Experience 10+ years Type of Stakeholder Experience Non-regulated MFIs/NGOs, Regulated microfinance institutions, National associations or networks, Regional/international associations or networks, Investors or donors, Policy makers

Oikocredit, Oficina Regional América Del Sur y Centro América Names of service providers worked with: FINSOL, SCMEPP. Country: Brazil Subject of the work: Auditorias Sociales con la SPI4 y plan de accion Duration of project: 2016 en Brasil Outputs/work produts: SPI4 - externo, enfoque participativo
SPI 4 + (Plan de Accion) Reference at organization that hired you: Andrea Dominguez adominguez@oikocredit.org Reference at financial service provider with which you worked: Marcello George Pinto - Director Ejecutivo en FINSOL BRASIL m.pinto@finsol.com.br

Oikocredit, Oficina Regional América Del Sur y Centro América Names of service providers worked with: Extracredi - OSCIP
Country: Brazil Subject of the work: Auditoria Social

Duration of project: 2016 Outputs/work produts: Auditoria Social SPI4 v. 2.01,
SPI4 + , Plan de Accion Reference at organization that hired you: Andrea Dominguez - adominguez@oikocredit.org Reference at financial service provider with which you worked: Diankarla coordenadorafin@extracredi.com.br

Opportunity Internacional AU Names of service providers worked with: IDH - Instituto para el Desarrollo Hondureño Country: Honduras Subject of the work: SPI4 1.3 Duration of project: 6 meses Outputs/work produts: Consultora para la Auditoria Social SPI 4 v. 1.3 y apoyo para el Plan de Acción e implementación de una estrategia enfocada a los clientes y la adopción de las mejores prácticas en desempeño social. (Brasil, 2016)
Reference at organization that hired you: Martha Arias marias@opportunityinternational.ca Reference at financial service provider with which you worked: Victor Manuel Funes Solorzano vfunes@idhmicrofinanciera.hn