Technical Assistance Provider Search - Patrick Romaric DJONDO

Institution Djondo Management & Development (DMD) Countries Worked in Benin Languages Spoken French (France) Areas of Expertise Participate in social ratings, Participate in impact assessments, Analyze the institution as a whole and determine how to integrate social performance into both the strategic plan and all operational areas., Change management (i.e., support the institution as it implements new processes and undergoes change), Define mission, strategy, and social goals, Develop social indicators and collect data to measure progress against social goals, Use computerized management information system (MIS) or other information systems to collect and analyze social performance data, Implement the Smart Campaign’s Client Protection Principles to improve client protection practices, Conduct quantitative research and analysis of clients (e.g., client satisfaction surveys, client focus groups, client exits)

Tools Used Smart Campaign Client Protection Assessment, Progress out of Poverty™ (PPI) Tool, MicroSave Tools, MISION Social Assessment Tool, Quality Audit Tool (QAT) Verified Qualifications SPI4 Accredited Auditor, Smart Campaign Lead Assessor, Smart Campaign Support Assessor Trainings Provided AFSDF Bénin

Years of Experience 10+ years Type of Stakeholder Experience Regulated microfinance institutions, Banks, Savings-led organizations (e.g., cooperatives, SACCOs, credit unions), National associations or networks, Regional/international associations or networks, Investors or donors

APSFD-B Names of service providers worked with: BENIN (CPEC, PADME, RENACA, SIA N'SON)
RD Congo (FINCA, IFINANCE, SMICO, ADVANSpré Country: Benin, Burkina Faso, Cameroon, Congo, The Democratic Republic of the, Niger, Senegal, Togo Subject of the work: Mise en place d'un dispositif de Gestion des Performances Sociales
Audit sociale avec SPI4
Evaluation SMART Duration of project: 6 mois Outputs/work produts: Mission r Reference at organization that hired you: Ignace DOVI ignace.dovi@alafianetwork.org Reference at financial service provider with which you worked: CPEC : SALOMON Saliou / PADME : BRISSO Alimatou / RENACA : GNANVO Dieudonn soslome62@yahoo.fr

CPEC Names of service providers worked with: CPEC Country: Benin Subject of the work: Mise en place d'un dispositif de gestion des plaintes Duration of project: 3 semaines Outputs/work produts: Processus de gestion des plaintes Reference at organization that hired you: SALOMON Saliou soslome62@yahoo.fr Reference at financial service provider with which you worked: SALOMON Saliou soslome62@yahoo.fr

APSFD-B Names of service providers worked with: FECECAM Country: Benin Subject of the work: Mise en place d'un m Duration of project: 2 semaines Outputs/work produts: Processus de gestion des plaintes Reference at organization that hired you: Ignace DOVI ignace_dovi@yahoo.fr Reference at financial service provider with which you worked: FECECAM : Luc SEGO SOUNON lucsego@yahoo.fr