Technical Assistance Provider Search - Iwan Walraven

Iwan Walraven
Contact information Email: iwan@live.ca Phone: +1 418 800 6553
Countries Worked in Canada, Guyana, Suriname, Tanzania, United Republic of, Uganda Languages Spoken Dutch, English (United States), French (France) Areas of Expertise Participate in impact assessments, Analyze the institution as a whole and determine how to integrate social performance into both the strategic plan and all operational areas., Change management (i.e., support the institution as it implements new processes and undergoes change), Define mission, strategy, and social goals, Use computerized management information system (MIS) or other information systems to collect and analyze social performance data, Conduct quantitative research and analysis of clients (e.g., client satisfaction surveys, client focus groups, client exits), Improve human resources (e.g., recruitment, hiring, training, staff incentives)
Tools Used Smart Campaign Client Protection Assessment, MicroRate social rating
Other Experience Not applicable
References
Développement international Desjardins Names of service providers worked with: Trustbank Country: Suriname Subject of the work: Credit Consultancy under the CARIB-CAP2 program of IDB Duration of project: 6 weeks on site, total CARIP-CAP2 program 18 months Outputs/work produts: updated credit and delinquency procedures, locally adjusted products, credit training loan officers Reference at organization that hired you: Pierre Markowski pmarkowski@did.qc.ca Reference at financial service provider with which you worked: Clarence Tokromo (MKP Unit coordinator) c.tokromo@trustbanknv.com
Développement international Desjardins Names of service providers worked with: GODO Bank Country: Suriname Subject of the work: Credit Consultancy under the CARIB-CAP2 program of IDB Duration of project: 6 weeks on site, total CARIP-CAP2 program 18 months Outputs/work produts: new application form, written credit policy manual and training loan officers in credit and loan application Reference at organization that hired you: Pierre Markowski pmarkowski@did.qc.ca Reference at financial service provider with which you worked: Ashwin Gopi (Commercial Director) agopi@godo.sr
Développement international Desjardins Names of service providers worked with: IPED Country: Guyana Subject of the work: Credit Consultancy under the CARIB-CAP2 program of IDB Duration of project: 5 weeks on site, total CARIP-CAP2 program 18 months Outputs/work produts: new automated application form, new credit policy manual, new organisational model and procedures for loan officers Reference at organization that hired you: Pierre Markowski pmarkowski@did.qc.ca Reference at financial service provider with which you worked: Ramesh Persaud (CEO) rameshpersaudacca@yahoo.com