On this page, SPTF posts the recordings and presentations of webinars it has hosted to share emerging ideas and practice in a variety of areas within social performance.
"Customer Analytics: Data analytics for customer-centric business approaches"
Members of CGAP discuss how to convert data into useful insights. To use data effectively, an institution should begin by identifying what its biggest challenges are, and then consider what it could understand better about its customers in order to address those challenges.
“Closing the Digital Divide: A Conversation with Thought Leaders”
Andrée Simon is the CEO of FINCA Impact Finance. Anup Singh is the Domain Lead for MicroSave’s Banking and Financial Services. During the Center for Financial Inclusion’s Financial Inclusion Week 2018, these thought leaders offered up ideas on what is causing the digital divide and how the industry can self-correct.
Recording with PowerPoint
Read the summary interview
"Where Good Intentions Meet Good Business Practice" February 2017
MIX’s Jacqueline Foelster and Meraj Husain discussed the MIX research paper which analyzes the social, operational and financial data of more than 780 financial service providers. CERISE’s Cecile Lapenu shared learnings on the topic from SPI4 benchmark data.
Watch the recording with PowerPoint
Microfinance Centre Webinars
Introduction to the SP Fund: English, Russian
SPI4 introduction: how to use it English, Russian
SPI4 HRM data: English, Russian, Presentation in English
SPI4 Marketing, Product Development: English, Russian
Balancing Financial and Social Returns - December 2, 2014
Frances Sinha, Director, EDA Rural Systems (India) and board member of SPTF and Alok Misra, CEO, M-CRIL
Emerging Trends for Digital Finance Agent Networks - May 27, 2014
The Helix Institute of Digital Finance
Governing through challenges: Lessons Learned - May 20, 2014
Tamar Lebanidze, Chair of Bank Constanta's Board
Improving Social Performance Data Collection, Part II - April 8, 2014
Opportunity International and MicroSave's technical assistance project in 2014 with financial institutions in Africa. Guest Speakers: Calum Scott of Opportunity International and Angela Wambugu of MicroSave
Click here to read Opportunity International's 2013 SPM report.
Social Performance and Digital Payments - March 14, 2014
Beth Porter and Till Bruett with UNCDF
To read questions and comments posted to the chat box, click here.
Improving Social Performance Data Collection, Part I - March 6, 2014
MicroSave's technical assistance project in 2013 with financial institutions in Asia. Nilupama Madurawala, SANASA Development Bank and Veena Yamini A, MicroSave
Corporate Governance in Microfinance, with guest speakers Giovanni Calvi and Aldo Moauro - November 19, 2013
"Executive Summary of Microfinanza Rating Assessment to 3 FI in Latin America" (in Spanish)
Microfinanzas con Resultados: Hacia la implementación de normas de excelencia para valorar resultados en clientes
Webinar #1: Hacia la implementación de normas de excelencia en IMF con enfoque en desarrollo rural - Martes 20 de Agosto
Webinar #2: Hacia la implementación de normas de excelencia en IMF con enfoque de equidad de genero - Martes 27 de Agosto
Webinar #3: Hacia la implementación de normas de excelencia en IMF con enfoque de reducción de pobreza - Martes 3 de Septiembre
Results from Microfinance CEO Working Group Beta Testing of the Universal Standards - June 2013
Report from the working group: Insights from beta testing the Universal Standards for SPM