On this page, SPTF posts the recordings and presentations of webinars it has hosted to share emerging ideas and practice in a variety of areas within social performance.
2020 Trainings & Webinars
Enabling digital payments during COVID-19 - August 6, 2020
This webinar provided an introduction to how MFIs can create and implement a digital payments strategy. The first half of the webinar provides guidelines for MFIs in developing a payments strategy, including better understanding the payments ecosystem and the importance of taking a customer-centric approach. The second half of the webinar outlines key decision factors MFIs should consider when enabling digital payments. The webinar was funded by RIFF-SEA and conducted by M-CRIL.
Recording
Presentation
2019 Trainings & Webinars
Formation d'Initiation à la Finance Inclusive et Responsble - SAM 2019 Burkina Faso - 25 October 2019
A la conférence SAM au Burkina Faso en octobre 2019, la SPTF a animé une formation d'initiation à la finance inclusive et responsable, avec des modules spéciaux sur la finance numérique et le suivi des résultats au niveau des clients.
"Comment rendre le crédit digital veritablement responsable?" - 9 octobre 2019
MSC (MicroSave Consulting) présente les résultats de sa recherche sur le crédit numérique au Kenya. MSC fournit un état de lieux et met en exergue des risques et des défis important à relever pour s'assurer d'une finance responsable.
Enregistrement du webinaire
PowerPoint - merci de contacter This email address is being protected from spambots. You need JavaScript enabled to view it. si vous souhaitez recevoir une copie de l'exposé
Rapport MSC
"Customer Analytics: Data analytics for customer-centric business approaches" - 7 May 2019
Members of CGAP discuss how to convert data into useful insights. To use data effectively, an institution should begin by identifying what its biggest challenges are, and then consider what it could understand better about its customers in order to address those challenges.
Recording
Presentation
2018 Webinars
“Closing the Digital Divide: A Conversation with Thought Leaders”
Andrée Simon is the CEO of FINCA Impact Finance. Anup Singh is the Domain Lead for MicroSave’s Banking and Financial Services. During the Center for Financial Inclusion’s Financial Inclusion Week 2018, these thought leaders offered up ideas on what is causing the digital divide and how the industry can self-correct.
Recording with PowerPoint
Read the summary interview
2017 Webinars
"Where Good Intentions Meet Good Business Practice" February 2017
MIX’s Jacqueline Foelster and Meraj Husain discussed the MIX research paper which analyzes the social, operational and financial data of more than 780 financial service providers. CERISE’s Cecile Lapenu shared learnings on the topic from SPI4 benchmark data.
Watch the recording with PowerPoint
2015-2016 Webinars
Pricing Data Collection for the Microfinance Sector, September 2015
Recording
PowerPoint
Read Emmanuelle Javoy's paper
Notes
Pricing Transparency from the Investor Perspective, April 2016
Recording
PowerPoint - Paul DiLeo, Grassroots Capital Management
PowerPoint - Jean Gabriel Dayre, Proparco
Introduction to CGAP Customer Segmentation Toolkit, September 2016
PowerPoint
Recording
Download CGAP's Segmentation Toolkit.
Global Networks for FSPs: Promoting Best Practices for Social Performance Management, October 2016
Recording
PowerPoint
Microfinance Centre Webinars
Introduction to the SP Fund: English, Russian
SPI4 introduction: how to use it English, Russian
SPI4 HRM data: English, Russian, Presentation in English
SPI4 Marketing, Product Development: English, Russian
2014-2015 Webinars
Free Online PPI Course through Acumen - February 17, 2015 to April 17, 2015
Please click here here for full information about this course. Click here to sign up for the course.
Balancing Financial and Social Returns - December 2, 2014
Frances Sinha, Director, EDA Rural Systems (India) and board member of SPTF and Alok Misra, CEO, M-CRIL
PowerPoint presentation
Using Data to Better Support Business and Social Goals - September 30, 2014
Jacobo Menajovsky, Data Scientist for Financial Inclusion
Recording
PowerPoint presentation
2013-2014 Webinars
Emerging Trends for Digital Finance Agent Networks - May 27, 2014
The Helix Institute of Digital Finance
Recording
PowerPoint presentation
Governing through challenges: Lessons Learned - May 20, 2014
Tamar Lebanidze, Chair of Bank Constanta's Board
Recording
PowerPoint presentation
Improving Social Performance Data Collection, Part II - April 8, 2014
Opportunity International and MicroSave's technical assistance project in 2014 with financial institutions in Africa. Guest Speakers: Calum Scott of Opportunity International and Angela Wambugu of MicroSave
Recording
PowerPoint presentation
Click here to read Opportunity International's 2013 SPM report.
Social Performance and Digital Payments - March 14, 2014
Beth Porter and Till Bruett with UNCDF
Recording
PowerPoint presentation
To read questions and comments posted to the chat box, click here.
Improving Social Performance Data Collection, Part I - March 6, 2014
MicroSave's technical assistance project in 2013 with financial institutions in Asia. Nilupama Madurawala, SANASA Development Bank and Veena Yamini A, MicroSave
Recording
PowerPoint presentation
2012-2013 Webinars
Corporate Governance in Microfinance, with guest speakers Giovanni Calvi and Aldo Moauro - November 19, 2013
PowerPoint presentation
Recording
"Executive Summary of Microfinanza Rating Assessment to 3 FI in Latin America" (in Spanish)
Microfinanzas con Resultados: Hacia la implementación de normas de excelencia para valorar resultados en clientes
Webinar #1: Hacia la implementación de normas de excelencia en IMF con enfoque en desarrollo rural - Martes 20 de Agosto
Presentación
Grabación
Webinar #2: Hacia la implementación de normas de excelencia en IMF con enfoque de equidad de genero - Martes 27 de Agosto
Presentación
Grabación
Webinar #3: Hacia la implementación de normas de excelencia en IMF con enfoque de reducción de pobreza - Martes 3 de Septiembre
Presentación
Grabación
Results from Microfinance CEO Working Group Beta Testing of the Universal Standards - June 2013
PowerPoint presentation
Recording
Report from the working group: Insights from beta testing the Universal Standards for SPM