This free webinar series is designed to help technical assistance (TA) providers better implement aspects of social performance management. The series is funded by the Responsible Microfinance Facility.
English series
- Pricing Transparency: Nov. 15, 2017 at 10 a.m. EST. Led by Anne-Laure Behaghel, Independent Consultant
Recording
PowerPoint presentation - Preventing Overindebtedness: Dec. 6, 2017 at at 10 a.m. EST. Led by Anne-Laure Behaghel, Independent Consultant
Recording
PowerPoint presentation - Client Complaints Mechanisms: Feb. 13, 2018 at 2 p.m. IST. Led by Hema Bansal, Smart Campaign
Recording
PowerPoint presentation - Client Outcomes Management: Sep. 27, 2018 at 9:30 am EST. Lead by Eugénie Constancias of Entrepreneurs du Monde
Recording
PowerPoint presentation
- Digital Transformation: Oct. 2, 2018 at 9 a.m. EDT. Led by Christine Gachui, MicroSave
Recording
PowerPoint presentation
Série en français
- La tarfication transparente: 14 Nov. 2017. Animé par Anne-Laure Behaghel, Consultante Independante
enregistrement
exposé PowerPoint
- La prevention de surendettement: 5 Dec. 2017 à 15h00 (TU). Animé par Anne-Laure Behaghel, Consultante Independante
enregistrement
exposé PowerPoint
- Mécanisme de traitement des plaintes: 12 Dec. 2017 à 15h00 (TU). Animé par Patriick Djondo, Consultant Independant
enregistrement
exposé PowerPoint
- La géstion par l'analyse de résultat: 25 Sep. 2018 à 13h30 (TU). Animée par Eugénie Constancias de l'Entrepreneurs du Monde
- Services financiers digitaux: 9 Oct. 2018 à 13h00 (TU). Animée par Anne Camara du MicroSave