The SPTF invites you to participate in the SPTF Universal Standards for SPM Implementation Series. Each of the seven sessions will present practical guidance on how to implement the practices found in the Standards, through interviews with one or more practitioners on how they are successfully managing their social performance. The SPTF will also highlight key resources for further learning and improving practice.

The SPTF will offer the series in English, Spanish and French. Live sessions in English will be offered at times convenient for members in Africa, Europe, and Asia. To receive emails from the SPTF about these webinars, you must be signed up as a member.

2016 Series Materials

In response to the prioritization of our members, this year the Universal Standards Implementation Series will focus on Dimension 6: Balancing Financial and Social Performance. Please use this link to confirm the hour for participating in your time zone. 

Webinar 1: Tanmay Chetan and Olga Torres, Agora Microfinance, February 2016
Agora Microfinance shared why Dimension 6 is important to investors and gave examples of some mechanisms and practices they have put in place in alignment with the Universal Standards
Audio Recording

Materials from past Implementation Series (2012-2015)

Introduction to the Universal Standards for SPM 

 Dimension 1 - Define and Monitor Social Goals 


 Dimension 2 - Ensure Board, Management, and Employee Commitment to Social Goals 

Dimension 3 - Design Products and Services that Meet Clients Needs and Preferences 

Dimension 4 - Treat Clients Responsibly

Dimension 5 - Treat Staff Responsibly 

Dimension 6 - Balance Financial and Social Performance