If you missed the 2015 meeting that took place in Siem Reap, Cambodia, or simply want to refresh your memory of the discussion, you will find links to detailed notes and presentations posted below.
PRE-MEETINGS
Introductory Training to the Universal Standards for SPM
PowerPoint presentation
Networks Meeting - Universal Standards Implementation
Agenda
Notes
Accion Model Law Presentation
Good Return presentation
CMF Nepal presentation
AMFIU Uganda presentation
MCPI Philippines presentation
AMFA, Jhale Hajiyeva "Challenges and Successes in USSPM Execution in Azerbaijan" PowerPoint presentation
Outcomes Working Group Meeting
Notes
Mission Measurement presentation
Click here to link to the SPTF page on the Outcomes Working Group.
Social Investors Meeting
Notes
PowerPoint presentation
SPI4 Introduction and Workshop
Click the follwoing links to be directed to the USSPM manual and the SPI4 tool.
Training on the Progress Out of Poverty Index (PPI)
Good Return PowerPoint presentation
Balancing Financial and Social Performance: Six insights from AMK Cambodia for successfully delivering on good intentions
Notes
PowerPoint presentation
Cost-effective Ways of Influencing Consumer Behavior
Good Return PowerPoint presentation
Client Protection Principles: Model Law and Commentary for Financial Consumer Protection
Find the new Microfinance CEO Working Group publication here.
MAIN MEETING DAY ONE - Notes from ALL of the following sessions are included in these complete notes.
Main topics of discussion:
-Celebrating Ten Years of the SPTF
-Confronting the “SPM Skeptic” How Far Have We Come in Ten Years? Notes
-How Does SPM Help Providers Address Operational Challenges?
Case study #1: Client-centered Product Design Addresses the Need for Flexible and Accessible Products
Notes
AMK, Kea Borran PowerPoint presentation
WWB, Jaclyn Berfond PowerPoint presentation
Case study #2: Collecting Client Data Addresses Low Client Satisfaction and Retention
Notes
ASKI, Amina Mendez PowerPoint presentation
Kashf Foundation, Shahla Sattar PowerPoint presentation
Case study #3: Responsible HR Practices Address Staff Satisfaction and Retention
Notes
MicroLoan Foundation, Daniella Hawkins PowerPoint presentation
Al Majmoua, Youssef Fawaz PowerPoint presentation
Case study #4: Client Protection Practices Address Client Over-indebtedness
Notes
BRAC, Maria May PowerPoint presentation
Green Performance Management
Notes
Stakeholder session agenda - "Going Green - Field Notes from Indonesia" PowerPoint presentation
SPI4 Green Module PowerPoint presentation
Prasac, Growing Together PowerPoint presentation
MAIN MEETING DAY TWO - Notes from ALL of the following sessions are included in these complete notes.
Read Frank DeGiovanni's speech on the 10th Anniversary of the SPTF here.
Recognizing the Warning Signs of Market Saturation: Avoiding a National Over-indebtedness Crisis
Notes
Daniel Rozas, MIMOSA PowerPoint presentation
Breakout Panels: Innovations in National Regulation and Self Regulation
Breakout #1: Supporting regulators, networks, and financial institutions to respond to client complaints
Notes
Grid Impact, Alexandra Fiorillo PowerPoint presentation
Breakout #2: Regulating the industry through partnerships between regulators and associations
(no presentations were used during this breakout session)
Notes
Talking points
Breakout #3: The Future of Responsible Pricing
Notes Triple Jump's Interest Traffic Light website can be linked to here.
The Last Mile in SPM: What are the credible options for tracking client outcomes?
Notes
EDA Rural Systems, Frances Sinha PowerPoint presentation
Workshops: Practical, Credible Options for Measuring Client Outcomes:
Workshop #1: Enterprise development and employment outcomes
Mission Measurement, Margaret Richards, The Microfinance Impact Genome Project PowerPoint presentation
Workshop #2: Savings outcomes, Bamboo Finance, Anu Valli and GRID Impact, Alex Fiorello
Notes
Bamboo Finance presentation
GRID Impact presentation
Workshop #3: Women’s empowerment outcomes, WWB, Jaclyn Berfond
Notes
PowerPoint presentation
Women’s Empowerment Framework handout
Women's Empowerment Sample Indicators handout
Workshop #4: Health outcomes - Bobby Gray, Freedom from Hunger
Notes
Health Outcomes Performance Indicators Progress Report
ADRA microfinance case study
CARD microfinance case study
Equitas microfinance case study
ESAF microfinance case study
Workshop #5: Quality of life (poverty & risk reduction) outcomes
Notes
EDA Rural Systems, OI Australia Measuring and Reporting Client Outcomes Poverty and Risk Reduction
AMK Measuring and Reporting on Supporting Improvements in the Quality of Life
Discussion agenda
Introductory Training—SPI4 tool
Click the follwoing links to be directed to the USSPM manual and the SPI4 tool.