If you missed the 2015 meeting that took place in Siem Reap, Cambodia, or simply want to refresh your memory of the discussion, you will find links to detailed notes and presentations posted below.


Introductory Training to the Universal Standards for SPM 
PowerPoint presentation 

Networks Meeting - Universal Standards Implementation 
Accion Model Law Presentation
Good Return presentation
CMF Nepal presentation
AMFIU Uganda presentation
MCPI Philippines presentation
AMFA, Jhale Hajiyeva "Challenges and Successes in USSPM Execution in Azerbaijan" PowerPoint presentation

Outcomes Working Group Meeting 
Mission Measurement presentation
Click here to link to the SPTF page on the Outcomes Working Group.

Social Investors Meeting 
PowerPoint presentation

SPI4 Introduction and Workshop 
Click the follwoing links to be directed to the USSPM manual and the SPI4 tool.

Training on the Progress Out of Poverty Index (PPI)
Good Return PowerPoint presentation

Balancing Financial and Social Performance: Six insights from AMK Cambodia for successfully delivering on good intentions 
PowerPoint presentation  

Cost-effective Ways of Influencing Consumer Behavior
Good Return PowerPoint presentation

Client Protection Principles: Model Law and Commentary for Financial Consumer Protection
Find the new Microfinance CEO Working Group publication here.

MAIN MEETING DAY ONE - Notes from ALL of the following sessions are included in these complete notes.

Main topics of discussion:
-Celebrating Ten Years of the SPTF
-Confronting the “SPM Skeptic” How Far Have We Come in Ten Years? Notes
-How Does SPM Help Providers Address Operational Challenges? 

Case study #1: Client-centered Product Design Addresses the Need for Flexible and Accessible Products
AMK, Kea Borran PowerPoint presentation
WWB, Jaclyn Berfond PowerPoint presentation

Case study #2: Collecting Client Data Addresses Low Client Satisfaction and Retention
ASKI, Amina Mendez PowerPoint presentation
Kashf Foundation, Shahla Sattar PowerPoint presentation

Case study #3: Responsible HR Practices Address Staff Satisfaction and Retention
MicroLoan Foundation, Daniella Hawkins PowerPoint presentation 
Al Majmoua, Youssef Fawaz PowerPoint presentation

Case study #4: Client Protection Practices Address Client Over-indebtedness
BRAC, Maria May PowerPoint presentation

Green Performance Management
Stakeholder session agenda - "Going Green - Field Notes from Indonesia" PowerPoint presentation
SPI4 Green Module PowerPoint presentation
Prasac, Growing Together PowerPoint presentation

MAIN MEETING DAY TWO - Notes from ALL of the following sessions are included in these complete notes.

Read Frank DeGiovanni's speech on the 10th Anniversary of the SPTF here

Recognizing the Warning Signs of Market Saturation: Avoiding a National Over-indebtedness Crisis 
Daniel Rozas, MIMOSA PowerPoint presentation

Breakout Panels: Innovations in National Regulation and Self Regulation

Breakout #1: Supporting regulators, networks, and financial institutions to respond to client complaints 
Grid Impact, Alexandra Fiorillo PowerPoint presentation

Breakout #2: Regulating the industry through partnerships between regulators and associations 
(no presentations were used during this breakout session)
Talking points 

Breakout #3: The Future of Responsible Pricing
Notes Triple Jump's Interest Traffic Light website can be linked to here.

The Last Mile in SPM: What are the credible options for tracking client outcomes?
EDA Rural Systems, Frances Sinha  PowerPoint presentation

Workshops: Practical, Credible Options for Measuring Client Outcomes:

Workshop #1: Enterprise development and employment outcomes
Mission Measurement, Margaret Richards, The Microfinance Impact Genome Project PowerPoint presentation

Workshop #2: Savings outcomes, Bamboo Finance, Anu Valli and GRID Impact, Alex Fiorello
Bamboo Finance presentation
GRID Impact presentation

Workshop #3: Women’s empowerment outcomes, WWB, Jaclyn Berfond 
PowerPoint presentation
Women’s Empowerment Framework handout
Women's Empowerment Sample Indicators handout

Workshop #4: Health outcomes - Bobby Gray, Freedom from Hunger
Health Outcomes Performance Indicators Progress Report
ADRA microfinance case study
CARD microfinance case study
Equitas microfinance case study
ESAF microfinance case study

Workshop #5: Quality of life (poverty & risk reduction) outcomes
EDA Rural Systems, OI Australia Measuring and Reporting Client Outcomes Poverty and Risk Reduction
AMK  Measuring and Reporting on Supporting Improvements in the Quality of Life   
Discussion agenda

Introductory Training—SPI4 tool 
Click the follwoing links to be directed to the USSPM manual and the SPI4 tool.