Assess and Plan

Assess your practices
The Universal Standards can be overwhelming because they include every aspect of SPM. Most organizations want to focus on strengthening only a few practices at a time. An assessment of the provider's current SPM practices helps reveal areas of weaker practice that the provider can address. It also allows a provider to create an action plan for improving practice and track the progress of their SPM practices over time.

CERISE SPI4 is a social performance audit tool to help financial service providers achieve their social mission. SPI4 brings together industry standards under one tool, offering a common language for reporting to stakeholders.

Access the online SPI4 here, as well as tools to guide your organization through the process. 

Plan for improving practices
Use the results of your assessment to prioritize areas for implementation. Create an SPM action plan that is realistic for your organization. After your assessment, create an action plan for improving your practices. Here's an example action plan and a template for creating your own plan. You can also consult the Implementation Guide pages 22-24.

As part of your SPM plan, create a timeline for each step of the implementation process, and detail which employees are responsible for specific deliverables. Include a budget for SPM activities within your provider's operational budget to ensure that other institutional priorities will not delay execution of the plan.