CGAP: Customer Segmentation Toolkit

Financial Service Providers put the Universal Standards into practice
Instructional videos about Social Performance Management
- BRAC Bangladesh: Behavioral Research & Design
- CGAP: Customer Segmentation Toolkit
Other stakeholders promote the Universal Standards
- Investors: A Resource for Evaluating Social Performance
- FODEMI: Ecuador (spanish)
SPM Videos

https://www.youtube.com/watch?v=RJfthuKif80&feature=youtu.be