Facilitator: Anton Simanowitz
Purpose: This working group has three principle objectives: a) Develop guidance and potentially additional practices for the Universal Stanards for SPM related to customer empowerment; b) Develop and test indicators to measure customer empowerment; c) Conduct action research to understand how to improve customer empowerment.
Members: Open to all

Key resources
From CGAP:

2019-03-07 kick-off meeting