Facilitator: Anton Simanowitz
Purpose: This working group has three principle objectives: a) Develop guidance and potentially additional practices for the Universal Stanards for SPM related to customer empowerment; b) Develop and test indicators to measure customer empowerment; c) Conduct action research to understand how to improve customer empowerment.
Members: Open to all

Key resources
From the SPTF Working Group:

From CGAP:

2019-03-07 kick-off meeting

 2019-04-16 meeting on integrating customer empowerment into the Universal Standards

2019-04-23 meeting on measuring customer empowerment

2019-05-21 meeting on specific indicators that working group members suggest for measuring customer empowerment

2019-06-17 meeting to share M-CRIL's experience testing customer empowerment indicators within a social rating