The Responsible Digital Financial Services (DFS) Standards Working Group aims to:
- Publish standards that define best practices in providing DFS - of all product types - in a way that protects and benefits low-income clients
- Build buy-in to and awareness of the DFS standards
- Address issues of structuring, marketing and implementing the DFS standards
Standards for Responsible DFS
Last year, SPTF reviewed research and interviewed 40+ experts from all stakeholder groups to understand best practices in providing responsible and inclusive DFS. Based on these interviews, we have written draft standards that the Working Group will review and finalize.
Download the draft standards:
Stay tuned for more information on the next meeting.
The group will meet to discuss different sections of the DFS standards. NOTE: All meetings will be held in English.
Data Rights & Privacy and Partnerships
June 8, 10 a.m. - 11:30 a.m. EDT
Standards on data rights and privacy - updated 08-June-2022
Standards on partnerships - updated 09-June-2022
Responsible Pricing and Transparency
May 31, 10 a.m. - 11:30 a.m. EDT
Standards on responsible pricing - updated 01-June-2022
Standards on transparency - upated 02-June-2022
Complaints Mechanism and Fair & Respectful Treatment of Clients
May 3, 10 a.m. - 11:30 a.m. EDT
Standards on complaints mechanism-updated 20-May-2022
Standards on fair and respectful-treatment of clients-updated 09-June-2022
March 15, 10 a.m. - 11:30 a.m. EST
Standards on agent management - updated 8-Apr-2022