Overview

The Responsible Digital Financial Services (DFS) Standards Working Group aims to:

- Publish standards that define best practices in providing DFS - of all product types - in a way that protects and benefits low-income clients
- Build buy-in to and awareness of the DFS standards
- Address issues of structuring, marketing and implementing the DFS standards

The Working Group is open to all. Contact Amelia Greenberg (This email address is being protected from spambots. You need JavaScript enabled to view it.).

Standards for Responsible DFS

Last year, SPTF reviewed research and interviewed 40+ experts from all stakeholder groups to understand best practices in providing responsible and inclusive DFS. Based on these interviews, we have written draft standards that the Working Group will review and finalize.

Download the draft standards:

- In English
- In French 
- In Spanish

Upcoming meetings 

Responsible Pricing and Transparency
May 31, 10 a.m. - 11:30 a.m. EDT
​​​​​​​​​​​​Click here to register

Data Rights & Privacy and Partnerships
June 8, 10 a.m. - 11:30 a.m. EDT
Click here, to register

The group will meet to discuss different sections of the DFS standards. NOTE: All meetings will be held in English. 

Previous meetings

Cybersecurity and Fraud
May 17, 10 a.m. - 11:30 a.m. EDT
Presentation
Recording
Minutes
Standards on cybersecurity - updated 19-May-2022

Complaints Mechanism and Fair & Respectful Treatment of Clients
May 3, 10 a.m. - 11:30 a.m. EDT
Presentation
Recording
Minutes
Standards on complaints mechanism-updated 20-May-2022

Algorithm Bias
April 12, 10 a.m. - 11:00 a.m. EDT
Presentation
Recording
Minutes
Standards on algorithm bias - updated 2-May-2022

Agent Management
March 15, 10 a.m. - 11:30 a.m. EST
Presentation
Recording
Minutes
Standards on agent management - updated 8-Apr-2022

Overview of the Responsible DFS Working Group
February 15, 10 a.m. - 11:30 a.m. EST
Presentation
Recording