Overview
The Responsible Digital Financial Services (DFS) Standards Working Group aims to:
- Publish standards that define best practices in providing DFS - of all product types - in a way that protects and benefits low-income clients
- Build buy-in to and awareness of the DFS standards
- Address issues of structuring, marketing and implementing the DFS standards
The Working Group is open to all. Contact Amelia Greenberg (This email address is being protected from spambots. You need JavaScript enabled to view it.).
Standards for Responsible DFS
Last year, SPTF reviewed research and interviewed 40+ experts from all stakeholder groups to understand best practices in providing responsible and inclusive DFS. Based on these interviews, we have written draft standards that the Working Group will review and finalize.
Download the draft standards:
- In English
- In French
- In Spanish
Upcoming meetings
Stay tuned for more information on the next meeting.
The group will meet to discuss different sections of the DFS standards. NOTE: All meetings will be held in English.
Previous meetings
Reaching the hardest to reach populations, and understanding client outcomes
July 20, 10 a.m. - 11:00 a.m. EDT
Presentation
Recording
Minutes
Data Rights & Privacy and Partnerships
June 8, 10 a.m. - 11:30 a.m. EDT
Presentation
Recording
Minutes
Standards on data rights and privacy - updated 08-June-2022
Standards on partnerships - updated 09-June-2022
Responsible Pricing and Transparency
May 31, 10 a.m. - 11:30 a.m. EDT
Presentation
Recording
Minutes
Standards on responsible pricing - updated 01-June-2022
Standards on transparency - upated 02-June-2022
Cybersecurity and Fraud
May 17, 10 a.m. - 11:30 a.m. EDT
Presentation
Recording
Minutes
Standards on cybersecurity - updated 19-May-2022
Standards on fraud-updated 20-May-2022
Complaints Mechanism and Fair & Respectful Treatment of Clients
May 3, 10 a.m. - 11:30 a.m. EDT
Presentation
Recording
Minutes
Standards on complaints mechanism-updated 20-May-2022
Standards on fair and respectful-treatment of clients-updated 09-June-2022
Algorithm Bias
April 12, 10 a.m. - 11:00 a.m. EDT
Presentation
Recording
Minutes
Standards on algorithm bias - updated 2-May-2022
Agent Management
March 15, 10 a.m. - 11:30 a.m. EST
Presentation
Recording
Minutes
Standards on agent management - updated 8-Apr-2022
Overview of the Responsible DFS Working Group
February 15, 10 a.m. - 11:30 a.m. EST
Presentation
Recording